These specific questions have
been researched and addressed by Writing Committee 3:
Understanding Students' and Other Stakeholders' Needs, click "Category
3" above to
read JCC's responses:
|
Context |
|
| 3C1 |
Into what key groups do you subcategorize your students and
other stakeholders? How do you define and differentiate these
students and other stakeholder groups? |
| 3C2 |
What are the short- and long-term requirements and expectations
of your student and other stakeholder groups? |
|
Processes |
|
| 3P1 |
How do you identify the changing needs of your student groups?
How do you analyze and select a course of action regarding these
needs? |
| 3P2 |
How do you build and maintain a relationship with your students? |
| 3P3 |
How do you identify the changing needs of your key stakeholder
groups? How do you analyze and select a course of action
regarding these needs? |
| 3P4 |
How do you build and maintain a relationship with your key
stakeholders? |
| 3P5 |
How do you determine if new student and stakeholder groups
should be addressed within your educational offerings and
services? |
| 3P6 |
How do you collect complaint information from students and other
stakeholders? How do you analyze this feedback both in a
formative and summative manner and select a course of action?
How do you communicate your actions to students and
stakeholders? |
|
Results |
|
| 3R1 |
What are your results for student satisfaction with your
performance? |
| 3R2 |
What are your results for the building of relationships with
your students? |
| 3R3 |
What are your results for stakeholder satisfaction with your
performance? |
| 3R4 |
What are your results for the building of relationships with
your key stakeholders? |
| 3R5 |
Regarding 3R1 through 3R4, how do your results compare with the
results of other higher education institutions and, if
appropriate, organizations outside of the education community? |
|
Improvements |
|
| 3I1 |
How do you improve your current processes and systems for
understanding the needs of your key student and other
stakeholder groups? |
| 3I2 |
With regard to your current results for understanding the needs
of your key student and other stakeholder groups, how do you set
targets for improvement? What specific improvement priorities
are you targeting and how will these be addressed? How do you
communicate your current results and improvement priorities to
students, faculty, staff, administrators, and appropriate
stakeholders? |
