WC5: Communicating

These specific questions have been researched and addressed by Writing Committee 5: Leading
and Communicating, click "Category 5" above to read JCC's response.

Context
5C1 Describe your leadership and communication systems. (A brief chart or summary of groups, committees, or teams and their functions may be useful in describing these systems.)
  Note 1: Your leadership system includes not only individuals who have day-to-day supervisory or decision-making responsibility to manage the institution, but also leadership groups within your institution and the oversight entities such as institutional or state boards, or trustees.
5C2 In what ways do you ensure that the practices of your leadership system - at all institutional levels - align with the practices and views of your board, senior leaders, and (if applicable) oversight entities?
5C3 What are your institutional values and expectations regarding ethics and equity, social responsibilities, and community service and involvement?
  Note 2: Specific community service and involvement activities may be addressed in Category 2, Accomplishing Other Distinctive Objectives. For purposes of Category 5, address the overall values and expectations set forth by leaders.
Processes
5P1 How do your leaders set directions in alignment with your mission, vision, and values that are conducive to high performance, individual development and initiative, organizational learning, and innovation? How do these directions take into account the needs and expectations of students and key stakeholder groups and create a strong focus on students and learning?
5P2 How do your leaders guide your institution in seeking future opportunities and building and sustaining a learning environment?
5P3 How are decisions made in your institution? How do you use teams, task forces, groups, or committees to recommend or make decisions, and to carry them out?
  Note 3: Describe how decisions are actually made and implemented, even if this differs from your theoretical or procedural governance guidelines.
5P4 How do your leaders use information and results in their decision-making process?
  Note 4: By specific group and with what frequency, describe the key results reviewed. Key results refer to those results, from all organizational areas, that are critical to your understanding whether your institution is succeeding - the kind of results described in the nine AQIP Criteria.
5P5 How does communication occur between and among institutional levels?
  Note 5: Address downward, upward, and 2-way communication, as well as how leaders and leadership groups communicate with one another.
5P6 How do your leaders communicate a shared mission, vision, values and high performance expectations regarding institutional directions and opportunities, learning, continuous improvement, ethics and equity, social responsibilities, and community service and involvement?
5P7 How are leadership abilities encouraged, developed and strengthened among faculty, staff, and administrators? How are leadership best practices, knowledge, and skills communicated and shared throughout your institution?
5P8 How do your leaders and board members ensure that your mission, vision, and values are passed on during leadership succession? How is your leadership succession plan developed?
  Note 6: Describe your leadership succession plan.
5P9 What measures of leading and communicating do you collect and analyze regularly?
Results
5R1 What are your results for leading and communicating processes and systems?
  Note 7: Results might include, for example, leadership effectiveness, satisfaction with leadership, leadership communication effectiveness, value of decisions made, etc
5R2 Regarding 5R1, how do your results compare with the results of other higher education institutions and, if appropriate, organizations outside of the education community?
  Note 8: For 5R1 and 5R2, address historical trends and patterns, as appropriate.
Improvements
5I1 How do you improve your current processes and systems for leading and communicating?
  Note 9: Address how you use student, faculty, staff, administrator, and key stakeholder feedback, as appropriate.
5I2 With regard to your current results for leading and communicating, how do you set targets for improvement? What specific improvement priorities are you targeting and how will these be addressed? How do you communicate your current results and improvement priorities to students, faculty, staff, administrators, and appropriate stakeholders?