Outline of Student Complaint Process
Student
Complaint Form
Student
Complaints/Academic
A student complaint is any non-civil rights related complaint
generated by the student concerning the work-related activities of any
member of the bargaining unit (such as grade disputes). Instructors shall not be subject to any disciplinary action as a
result of a student grievance over strictly academic issues. The
following steps are required of students wishing to file a
complaint:
1.
Student
Meets with Instructor
Students must initiate
a conference with the instructor with whom they have a complaint no
later than the end of the fourth week of the Fall or Winter/Spring
semester following the relevant incident/dispute. One representative,
who must be from JCC (a current student, instructor or administrator)
may be requested by each party to participate in this informal meeting.
2.
Student
Puts complaint in Writing
If the conflict isn’t
resolved in the meeting between the student and instructor, the student,
if he/she chooses to pursue the matter further must put the complaint in
writing using the form provided and submit it to the appropriate
Department Chair.
3.
Department Chair Holds an Informal Hearing
The Department Chair
will convene a meeting with the student and the instructor
following
the guidelines in the faculty manual. The department chair will conduct
any necessary investigation prior to the meeting.
4.
Complaint Submitted to Dean
If the student or
instructor is unsatisfied with the results of the meeting with the
department chair, the formal written complaint and the instructor’s
written statement of facts as he/she understands them will be submitted
to the supervising Dean. The Dean shall promptly provide the instructor
and the Association President with a true and complete copy of the
student’s written statement(s).
5.
Dean
Holds a Hearing
Within
five (5) work days of the time the instructor and the Association should
have received the copies of the student’s written
statement(s), the Dean
shall contact the instructor and the Association President to arrange a
formal hearing. Parties of interest shall include the student, the
ombudsman (if the student so desires), the instructor, his/her
Association representative and the Department Chair. Other individuals
may be present at the hearing but they may not participate in the
proceedings.
6.
Dean
Issues a Resolution
Within five (5) work
days after the hearing, the Dean will distribute a written resolution of
the complaint to the student, instructor and the Association President.
The written resolution will state the facts as assessed by the Dean and
indicate that appropriate action will be taken. No statement of
disciplinary action will be disclosed to the student until final
resolution of the complaint. If the College plans to discipline the
instructor, as a result of this complaint, the instructor and the
Association President will be notified, in writing, accompanying the
written resolution of the complaint.
7.
Appealed to the Executive
Vice President
In the event that
either the student or the instructor is not satisfied with the Dean’s
disposition of the complaint, the disposition may be appealed to the
Executive Vice-President within five (5) work days.
8.
Executive Vice President
Holds a Meeting
Within five (5) days of
the Executive Vice-President’s receipt of an appeal, he will arrange a
meeting with the parties of interest and their respective
representatives in an attempt to resolve the matter.
9.
Executive Vice President
Rules on the Appeal
Within five (5) work
days after the meeting with the Executive Vice-President, the Executive
Vice-President shall give a written disposition of the matter.
10.
Appeal
through Grievance
The disposition of the Executive Vice- President may be the
subject of a grievance, initiated at Step 2 under the grievance
procedure contained in the Master Agreement.
2005-2008 Agreement between JCC and JCCFA
Procedures for
online or other students unable to travel to JCC offices.
1. Meetings
between students, faculty, department chairs, Academic Deans and other
parties of interest will be held by conference call originating from
JCC.
2. Written documents
submitted by all parties must be sent by registered mail to verify
receipt. Documents may be sent electronically for convenience but
receipt of these will not be verified.
3. Students can find the
Academic Complaint Form online at
http://www.jccmi.edu/administration/deans/Forms/AcadComplaintForm.html
Student signature on
complaint form must be notarized.
4. Timelines begin on
date documents are received as verified by registered mail.
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