Welcome to the Solution Center at JC. The Solution Center serves as the front door to Information Technology.
Customer service is our first priority as we work to provide technical support and problem resolution, answer information technology related questions, communicate service maintenance and outages, and identity areas where our customers may require additional technology support and training opportunities.
The Solution Center is supported by Information Technology staff and our Student Consultants. Our Solution Center student consultants are knowledgeable in many areas of Information Technology and can resolve first-level technical problems as well as answer questions about our technology policies and the JC community.
We look forward to assisting students and employees with all of their JC technology related needs.
Core Technologies Service Coordinator
The JC Solution Center is committed to providing a knowledge-based support system to maintain client productivity. In fulfilling its mission, the JC Solution Center will:
- provide information to assist clients with the completion of their work
- identify knowledge needed to maintain client productivity
- deliver knowledge-based support via web, email, or telephone
All technical work requests are requested through the JC Solution Center.
Hours of Operation - Fall 2013
Normal Business Hours:
- Monday and Thursday: 8:00 a.m. - 5:00 p.m.
- Tuesday and Wednesday 8a.m. -6 p.m.
- Friday: 8:00 a.m. - 12:00 p.m.(JCC Solution Center Email and Voicemail will be checked for urgent requests Friday afternoons)
- Saturday and Sunday: Closed
Please call (517) 796-8639 for further directions on after hours emergency assistance.
Password Assistance?Current Jackson College students, employees and retirees now have the ability to reset their password 24/7 without contacting the JC Solution Center for assistance by enrolling in JC's Self Service Reset Password Management service.
SSRPM allows those eligible for enrollement the ability to manage their network services account password which controls access to:
- JC Computers
- JetNet Online Classes
- Employee Email (Groupware)
Other Services Provided
- Computers for testing & research (PC/Mac)
- Color laser printer (two-sided) - Restricted to classes identified by the Deans.
- B&W laser printer (two-sided)
- Flat bed & Slide scanners
- CD/DVD Burners
- Label makers
Frequently Asked Questions (FAQs)
Macbook Checkout Information For Faculty
Discounts for JC Employees:
Discount at Batteries Plus Bulbs
10% off your next in-store purchase (Offer can not be combined with other coupons or promotions)
Click here to request a discount flyer!