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Colleague Support Team Purpose
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The Colleague Support Team (CST) intends to obtain the optimal use of
Datatel software, including Colleague & WebAdvisor (e-Services). The CST
is concerned with accurate entry, retrieval and usage of information and
effective workflows for the institution.
The CST is responsible
for testing, troubleshooting, and, if applicable, approving software
setup releases, fixes, and interfaces for their area of specialty. |
Member Roles and Responsibilities
Member Function
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Gain a detailed understanding of the Colleague system
in order to maximize the system’s benefits to their department
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Provide first line Colleague support, on-site
coaching, and mentoring for all users within their department
Liaises with
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Colleague users within department
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Colleague Support Team members
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Administrative Systems staff
Main
Responsibilities
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Provide first line support for all users within their
department for training, troubleshooting, and ad-hoc reporting
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Provide informal one-to-one coaching and support for
their departmental users
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Document departmental business processes
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Maintain module parameters, defaults and options as
required
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Identify reporting needs and learn ad-hoc reporting
tools
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Inform departmental users of minor changes to
Colleague
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Attend Colleague Support Team meetings (every month)
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Provide input and feedback to Administrative Systems
staff and other CST members
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Participate in end user testing of software updates
and new releases
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Keep up to date with Administrative Systems projects
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Approve user access requests for their area of
responsibility
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Attend training opportunities
Colleague Support Team - Member
Specification
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Good business process knowledge
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Enthusiastic and positive, both about Colleague and
change
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Respected for both knowledge and experience within
the department
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Good communication skills
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Problem solver
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Competent in use of IT, specifically Colleague
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| Updated 02/06/06 |
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