Attend CST Meetings
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Identify and
communicate Colleague Support Team member needs
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Provide input
and feedback for Colleague and e-Services
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Be knowledgeable
of Administrative Systems projects
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Be knowledgeable
of Colleague changes affecting the members department
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Identify
reporting needs of their department
Attend Training Opportunities
Member will have the opportunity to attend Datatel training when it is
available. Information Technology will periodically offer training to CST members that will
help them become more knowledgeable in the use of Colleague.
Document Business Processes
Member will participate in the documentation of their module’s
business processes, by creating documentation manuals, FAQs, workflow
diagrams, etc…
Implement System Features
Member will take an active role in identifying system features that
their department is interested in using. They will participate in
implementing these new or unused features. The member and their
department will take the lead and IT will provide guidance and
assistance as necessary.
Maintain Module Parameters
Member will collaborate with others to determine and define the
allowed values for drop down boxes and look-up prompts within their
module. Member will also maintain parameters in Colleague that need to
be updated or added to periodically, such as allowed registration terms,
load period definitions, etc…
Offer Training Opportunities
Member will prepare and conduct module specific (FA, HR, CF, etc.)
training for Colleague users.
Query for Operational Needs
Member will retrieve data from their Colleague module upon request.
This ensures that those entering the data (who are most familiar with
it) are retrieving the appropriate information (data integrity).
Institutional Research will still be responsible for reporting needs.
Support e-Services Workflows
Member will provide assistance to those who have questions regarding
e-Services features. Member also suggests improvements
for e-Services.
Test Software Updates/New
Releases
Member will be responsible for coordinating and participating in
testing of software updates and new features that affect their area(s)
of Colleague. Member will be responsible for signing off on software
updates, new features and new releases.
Troubleshoot (1st Level Support)
Member will act as a Colleague resource for daily questions, how-tos
and issues that arise concerning their Colleague module.
Assist IT in Writing Rules
Member will
work with Information Techology with the rules
writing process. Rules are used to
tailor Colleague to JCC’s business processes. For instance, rules are
evaluated when a student registers online to determine if they are
eligible.
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