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JCC Campus
Information Technology

Services Provided

Information Technology Student Consultants provide support and maintenance for the following services to Employees, Departments, and Students.


Internal Administrative Support

  • Revise, edit, and compile Student Computer Consultant Guidebook
  • Take CSM notes
  • Check consultant calendar entries
  • Manage security and maintenance team
  • Manage computer labs and classrooms (answer questions from lab staff, monitor malfunctioning equipment, follow up on issues)
  • Lab supplies (cleaning solution, alcohol pads, office supplies)
  • Schedule computer labs and classrooms for faculty, staff, and outside vendors upon request
  • Organize and maintain instructional notebooks (processes and procedures)
  • Create, revise, and edit processes and procedures for student computer consultant projects
  • Enter machine functionality data weekly and provide quarterly and yearly reports
  • Print and fold communication materials
  • Create, revise, and edit computer lab hours handout, InfoTech Computer Labs and Electronic Accounts, Groupware Reference book, Student Computer Consultant Responsibilities Chart
  • Organize and manage files
  • Collect and recycle pop bottle in labs
  • Instructor Introductions
  • Signage
  • Answer e-mail and public folders each time on duty
  • Create and implement consultant training
  • Take HEAT Power User Notes

Maintain Learning Environments

  • Provide client support 161 hrs/wk at main campus, Hillsdale, and JCC@VoTech
  • Offer assistive technology for students with physical disabilities
  • Maintain security
  • Provide maintenance for equipment and furniture
  • Survey students in computer labs during winter semester and create report of data
  • Provide computer lab and classroom room schedule information upon request
  • Create and post signage each semester
  • Recycle paper weekly
  • Collect computer lab use data
  • Encourage responsible printing and track paper usage
  • Monitor responsible use of computers
  • Arrange room layout to accommodate wheelchair access
  • Publish computer lab and classroom hours, specs, and pictures on JCC’s website
  • Manage cables for safety and aesthetic appearance
  • Provide technical assistance for Computer Lab and Classroom web pages
  • Check all computers for functionality once weekly; fix problems, enter work requests.
  • Monitor paper usage in the labs and report finding weekly to supervisors
  • Proctor course placement
  • Proctor course exams, NET testing and HESI testing
  • Provide quiet environment
  • Offer technical assistance for online testing
  • Provide instructional materials for students and faculty
  • Compile support information in JCC Testing Lab notebook
  • Assist with cable management in the labs
  • Provide assistance for all classes in the Notebook classroom.

Teach & Support Each Other Including Staff

  • Offer one-on-one software, audio and visual, hardware, and network training
  • Assist InfoTech staff with large training sessions
  • Attend technical and soft skill training up to four hours per week
  • Provide technical assistance for Training webpage
  • Demonstrate appropriate, professional behavior for new consultants
  • Present intense four day training for new student computer consultants
  • Create and help administer training
  • Create and help facilitate Alumni Training

Faculty & Staff Campus-Wide Support

  • Assist faculty and staff with web upon request
  • Provide introduction to computer classroom and multimedia room instructors at the beginning of each semester and offer support
  • Assist with general computing (software navigation, hardware use, audio and visual use, networking connection)
  • Assist with administrative tasks
  • Provide technical web assistance upon request

Assistance to IT Staff - Audio/Visual, Network, Software, Solution Center & Repairs

  • Assemble and install new hardware
  • Provide general hardware repair (cleaning, hard drive replacement, network card installation)
  • Install and wire physical networking components
  • Collect data for inventory
  • Provide first level work request completion
  • Pick up and deliver equipment upon request
  • Assist with audio and visual setups (satellite and video conference, sound studio recording, dish maintenance, projection)
  • Service printers (troubleshoot, replace toner, restart, fix jams)
  • Provide technical assistance with Audio/Visual webpage
  • Maintain, clean and keep professional work environment in hardware area
  • Shipping and Receiving
  • Offer assistance with the use of any hardware or audio visual equipment
  • Create networking cables
  • Install hubs, patch panels, and switches
  • Provide technical assistance with Networking webpage
  • Configuration Testing
  • Telephony
  • Install wire network components
  • Cable management
  • Install, update, archive, and reload software
  • Provide first level work request completion
  • Test and provide feedback for new software products
  • Provide technical assistance with Software webpage
  • BETA testing
  • Initial setup of machines
  • Provide first level support to clients approximately 70 hours per week
  • Troubleshoot issues and create work requests
  • Provide staff coverage if needed (illness, vacation, projects, meetings)
  • Maintain security
  • Provide maintenance for equipment and furniture
  • Notify key points across campus in cases of technical emergencies (restarting servers, outages)
  • Provide technical assistance with Solution Center webpage
  • Filter traffic to preserve Solution Center as front line, first level service
  • Offer friendly, professional customer service (unlock doors, bus, campus directions, emergencies)

Support and Maintain Assistive Technology

  • Use assistive technology equipment weekly for training purposes
  • Offer friendly one-on-one training in a learning environment
  • Review and recommend assistive technology software and hardware
  • Maintain inventory, specs, and recommendations in a database
  • Create and distribute instructional materials
  • Develop Assistive Technology web page
  • Develop FAQs for web
  • Secure and maintain Assistive Technology equipment
  • Move and reinstall Assistive Technology upon request

Assist Us in Keeping in Touch with How People Learn Computer Technology

  • Create, edit, and publish Information Technology FAQs for JCC’s website
  • Check all equipment in computer labs, classrooms, and multimedia rooms weekly for operational status (malfunctions, missing or damaged equipment)
  • Fix malfunctioning equipment daily and enter solutions in helpdesk software (HEAT)
  • Distribute instructional materials to computer labs, classrooms, and multimedia rooms
  • Proactively seek out technical questions by doing rounds in each building on main campus and the extension centers
  • Switch out old computers and install new computers at main campus, Hillsdale, and JCC@VoTech
  • Update and maintain photo documentary of InfoTech staff, projects, and college events
  • Offer technical support on site during software transfers (new computer installs, Groupware migration)
  • Create and manage building layouts of computer labs, classrooms, and multimedia rooms

Assist JCC with the Changing Digital Culture/Living with Technology

  • Bring new ideas to JCC (example: Assistive Technologies)
  • Learn the following software and hardware in order to assist students, faculty, and staff:
Office Suite 2003 Photoshop Illustrator HTML
Office Suite 2007 Maple PageMaker Scanners
Educator (for students) E-Services FrontPage Projection
Internet Explorer 6 Fireworks Flash Premiere
Internet Explorer 7 Captivate Printers Digital cameras
FrontPage Flash WordPerfect Projection Equipment
Windows XP Windows Vista Computers Wireless Notebooks
HEAT JCC Spam Firewall Student & Employee Email (OWA) Employee Groupware (Outlook)

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