Information Technology
Services Provided
Information Technology provides support and maintenance for the following services to Employees, Departments, and Students.
- Administrative Systems Services
- Audio/Visual Services
- Database Services
- Hardware/Purchasing Services
- Network Services
- Online Services
- Software Services
- Support Services
- Telephony Services
Administrative Systems Services
- Datatel Colleague (college financials, student records, etc.)
Audio/Visual Services
- build/maintain JCC multi-media rooms
- cable infrastructure
- event set-ups for the use of computer projection, video and audio equipment, and telephone conferencing
Database Services
- database software, storage and back-up for JCC departments
- JCC equipment inventory
Hardware/Purchasing Services
- internal computer repair or through contracted services
- move/add/change computer hardware
- notebook check-out
- purchase all hardware (computer desktop/notebook, peripherals, printers, etc.)
- toner replacement
Network Services
- cable Infrastructure
- evaluate/modify/create firewall rules
- network file management including back-up and retrieval of files (home directory G:, Shares Q:)
- printing services to JCC departments, computer classrooms and labs (color and black & white)
- wireless connection in specified locations
Online Services
- e-Services
- JCC Employee Groupware services (email, calendar, contacts, notes, tasks)
- JCC Student Email (internal email only)
- JCC web space for JCC department content
- Personal web space to JCC employees
Software Services
- create/modify computer loads (classroom, multi-media, office, and notebook computers)
- operating system patches, virus protection, and spy ware protection
- specialty software to individual JCC departments
- terminal services
- Work-at-Home software through Library check-out (Microsoft Campus Agreement)
Support Services
- individual software application training
- JCC Solution Center first-level support
- JCC Student Computer Consultant first-level support
Telephony Services
- move/add/change telephone equipment
- telephone handsets, voicemail, and personnel directory
