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Quality & Institutional Effectiveness

Customer Focused

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Customer Focused Charter

Customer Focused

Purpose

  • Identify key customer segments.
  • Research and recommend best practice for customer focus and engagement.
  • Define/Recommend “Voice of the Customer” strategies to be used at all levels of the organization.
  • Receive, coordinate and recommend action based on feedback from student/customer advisory committees.
  • Define strategies to stay engaged with key customers, stakeholders and partners and; evaluate the effectiveness of those relationships.
  • Serve as the advisory committee to the College’s Ombudsman.
  • Recommend and review policies and procedures for customer input, complaints, appeals, dispute resolution, and student conduct and discipline..
  • Provide oversight, receives reports and recommends action to the following committees:
    • Academic Council
    • Foundation Studies Workgroup
    • Achieving the Dream Coordinating Council
    • Curriculum Committee
  • Participate in the review and development of policies and procedures required to support the customer focus purpose and goals.

Membership

The Customer Focused Committee is made up of the following members:

Cindy Allen 01-13-11
Tina May 01-14-11
Martha Petry 02-28-11
Mona Baarson 01-14-11
Sandra Phelan 01-14-11
Michelle Shields 01-14-11
Charlotte Finnegan 01-14-11
Jason Valente – Chair 08-19-11
Jeremy Frew 05-19-11
Karen Marler 01-14-11
Dotty Karkheck 05-19-11

Meeting Materials

09-14-12 AgendaMinutes
08-10-12 AgendaMinutes
07-13-12 Agenda Minutes
06-08-12 Agenda Minutes
05-11-12 Agenda Minutes
03-09-12 Agenda Minutes

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