Seminars and Workshops

Corporate and Continuing Education offers several seminars and workshops.

Jan. 22, 2021 – Crisis Management in the Workplace ($49)

Presenter: Sarah Bannon, FACHE, LMSW, ACSW, SSGB

A crisis can have a significant impact on the people involved and on the organization’s performance, reputation, and company morale. It is important to communicate and respond effectively to minimize negative consequences. Crisis Management is the process by which an organization deals with major unpredictable events that threaten to harm the organization, its stakeholders, and/or the general public. Three elements are common to most definitions of crisis: (a) a threat to the organization, (2) the element of surprise, and (3) a short decision time.
 
Preparing for a crisis through the creation and commitment of an ongoing health and wellness program that includes a crisis communication plan can help minimize negative reactions and fallout. This training will help participants understand crisis dynamics, recognition and management strategies with distressed individuals and groups, and related healthy coping strategies.

Register by January 15, 2021

Jan. 26, 2021 – Strategies for Managing and Minimizing Interruptions When Working Remotely ($49)

Presenter: Audrey Halpern

During the webinar, we will share essential tips that will not only help you to understand and manage interruptions, but it will also help you in maintaining focus and keeping control of your time.

Handling a wide variety of tasks you often have limited time to complete your work due to frequent interruptions at work and it becomes magnified when you are having to work from home. Today’s workers are nearly as likely to interrupt themselves as to be interrupted by others. About 44 percent of interruptions are self-induced. These interruptions can break your train of thought and slow your work pace.

While interruptions at the workplace and at home are inevitable, it doesn’t mean that they cannot be minimized or reduced. How you deal with interruptions and what your strategies for handling them matters.

The key to controlling interruptions is to know what they are and whether they are necessary, and to plan for them.

Learn to effectively handle interruptions so you can refocus quicker and be more productive. You will learn some strategies and some simple techniques to manage interruptions, create a win-win situation for both you and your boss. and learn how to bounce back and refocus in order to be more productive.

Register by January 19, 2021

Feb. 2 – 10, 2021 – Supplier Interaction and Resolution ($109)

Presenter: Renee Thompson

Although the relationship between a company and the suppliers they work with day after day should be positive, sometimes conflict occurs. Suppliers are contracted to work and perform to a company’s standards. When that standard falls below what is expected, unpleasant discussions or negotiations must take place.

This training will focus on the fundamentals of conflict resolution and negotiation skills to enhance the interaction held between an employer and the supplier that is not performing to the company’s expectations. The ultimate goal is to address the supplier and have the issue reviewed and corrected. This workshop will enhance your team’s ability to address these difficult interactions while learning the techniques and skills necessary to resolve conflict and to hold effective negotiations. Participants will review power point presentations and take part in role-play/real-life scenarios to gain the knowledge and confidence to keep a positive relationship and a productive business arrangement moving forward.

Register by January 26, 2021

Feb. 5, 2021 – Motivational Interviewing in the Workplace: An Overview for Leadership Team ($49)

Presenter: Sarah Bannon, FACHE, LMSW, ACSW, SSGB

Workplace culture is challenged on a daily basis thanks to an increasingly diverse workforce, changing social norms, impact of legal requirements (and restrictions), and the impact our multi-media society. This training provides important tools for leaders to understand, motivate, and improve workplace culture through the use of Motivational Interviewing (MI). By providing leaders with engaging, interactive and current training that is geared toward the modern workplace and addresses all facets of sexual harassment, employers will be able to improve their organizational culture, reduce conflict, and – most importantly – increase the satisfaction of your employees.

Participants will learn about MI in the context of working with employees that have denial or resistance to change. The principles and strategies used in MI can be readily used in a business setting (regardless of the industry) and will help the participant learn how to establish or improve employee engagement, reduction in conflictive communication, and ability to move the employee into an “improvement mentality.

Register by January 29, 2021

Feb. 17 – 18, 2021 – Conflict Resolution ($69)

Presenter: Renee Thompson

Although relationships day after day should be positive, sometimes conflict occurs. When that relationship falls below what is expected, unpleasant discussions or negotiations must take place.
This training will focus on the fundamentals of conflict resolution and negotiation skills to enhance the interaction held between two individuals. The goal is to address the issue, review and resolve. This workshop will enhance your ability to address difficult interactions while learning the techniques and skills necessary to resolve conflict and hold effective negotiations.
Participants will review presentations and take part in role-play/real-life scenarios to gain the knowledge and confidence to keep a positive relationship and a productive personal or business arrangement moving forward.

Register by February 10, 2021

Feb. 18, 2021 – Returning to Work During a Crisis: Lessons Learned and How to Apply Them ($49)

Presenter: Sarah Bannon, FACHE, LMSW, ACSW, SSGB

This course presents research-driven processes and steps that have been proven effective for organizations resuming operations after a business disruption due to traumatic events. The instructor will cover in detail how to re-open or resume operations in the “new normal.” Through presentation, discussion, and small group exercises, this training provides a defined ‘person-centered’ approach for how to bring back staff safely and efficiently. The processes discussed can be applied to any industry and any size organization.

Sources used in this course include the Centers for Disease Control (CDC), World Health Organization (WHO), state and federal regulations, Office of Safety and Health Administration (OSHA), the National Association of Manufacturers (NAM), and the U.S. Food and Drug Administration (FDA). Participants in the class will work through and discuss the recommendations outlined in the OSHA, “Guidance to Prepare Organizations for COVID-19,” and in the “Guidance for Businesses and Employers to Plan and Respond to COVID-19” from the CDC. The small group exercises will be focused to practical application of the various state and federal requirements and recommendations. Whenever possible multi-disciplinary small groups will be established to provide diverse perspectives and expanded decision-making.

Register by February 12, 2021

Mar. 2 – 30, 2021 – PMP Certification Exam Prep Online Prep ($599)

Presenter: Sheila Blair, MS, PMP

This intensive exam preparation course will provide participants with the knowledge needed to pass the Project Management Institute’s (PMI’s) Project Management Professional (PMP) examination. The course is kept up to date with the framework of knowledge outlined by PMI’s PMBOK Guide. The instructor (PMP certified) will share test-taking tips, study strategies and review of critical materials that will directly assist participants in passing the PMP exam. The instructor will be a constant supporter to the participants throughout the class and through their PMP journey.
 
The course will be delivered through a live online portal, which allows students to take this training from the comfort of their homes, or offices. Participants will work between classes to fulfill the reading and study requirements and activities necessary to pass this course. Participants and instructor will communicate during the live online training, as well as via email between the trainings. Participants will learn about project management through the live instruction, read about it through the class manual (included) and also perform some aspects of it between classes. Ultimately, students will take a sample exam. 
The current Project Management Body of Knowledge (PMBOK) Guide will be provided for each student in this class, a $60 value. Additionally, participants will have access to a variety of tools for the purpose of passing the PMP exam. The course will consist of nine 4-hour sessions—approximately two session per week.
 
Following successful passage of the course, participants will receive a certificate they can use as evidence of the course, which is required to schedule the exam. Participants must attend eight of the nine sessions in order to pass.

Register by February 16, 2021

Mar. 4, 2021 – How to Identify and Manage Trauma: Best Practices for the Workplace ($49)

Presenter: Sarah Bannon, FACHE, LMSW, ACSW, SSGB

This training is designed to present the basic elements of a crisis intervention model in the workplace. This course prepares participants to understand a wide range of crisis intervention services including pre- and post-incident crisis education, significant other support services, on-scene support services, crisis intervention for individuals, demobilizations after large-scale traumatic incidents, small group defusing and group interventions known as Critical Incident Stress Debriefing (CISD).

This training specifically prepares participants to understand several of these interventions. The need for appropriate follow-up services and referrals when necessary is also described. Considerable evidence gathered to date strongly supports the multi-component crisis intervention strategy, which is discussed in this presentation.

Basic CISM training is open to any person who wishes to know more about crisis intervention techniques such as the CISD. Emergency services and disaster workers, security, safety, military, industrial and school system personnel, EAPs, human resources personnel, psychologists, social workers, counselors and others can all benefit from the Basic CISM training. This course is an introduction and overview only. Organizations are encouraged to have at least one or more workers formally certified through the International Critical Incident Stress Foundation (ICISF) and/or to know where to access other community resources that can assist when needed.

Register by February 26, 2021

Mar. 19, 2021 – Human Trafficking: Signs, Myths and Trends ($49)

Presenter: Sarah Bannon, FACHE, LMSW, ACSW, SSGB

This training is designed to help participants gain a better understanding of contemporary human trafficking and modern-day slavery. Attendees will learn important terminology, the different types of human trafficking that exist, and an understanding of the scope of the problem, both domestically and globally. Also covered will be the physical, emotional, psychological, and trauma experienced by victims of human trafficking and the methods used to recruit and control them. Participants will learn the signs of potential human trafficking behaviors, basic assessment strategies and tools, and the roles that entities such as government, the media, public-facing employees, and culture play in this complex and serious issue.

Register by March 12, 2021

Mar. 23 – 31, 2021 – Sales and Customer Relationships ($109)

Presenter: Renee Thompson

Although the definition of a sale is simple, the process of turning someone into a buyer can be very complex. An individual must convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money on as an investment. The Sales and Customer Relationship Training course will provide participants the background on the basic sales process, tools in which to seal the deal and ways to enhance their customer relationships once that deal is complete. Your participants will become more confident, learn additional information about effective sales as well as enhancing their trust and relationship with the existing client to enhance further business.

Register by March 16, 2021


Previous Workshops

Jan. 6, 2021 – Implicit Bias: Reducing Racial Disparities Through Understanding ($49)

Presenter: Ben Negron, Diversity, Equity and Inclusion Expert

Diversity and acceptance has taken on a new importance in the world today. Participants of this training will be able to use strategies for removing barriers and stereotypes on a personal level, in their communities and in their workplace. To effectively support diversity in our daily lives, we must understand and confront our own unconscious biases.
 
This workshop will help participants define and understand implicit and explicit bias and how to overcome these biases to help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

Jan. 8, 2021 – Substance Use Disorders: The Opiate Crisis and Beyond Workshop ($49)

Presenter: Sarah Bannon, FACHE, LMSW, ACSW, SSGB

Substance Use Disorders (SUD) are one of the most significant health challenges facing contemporary United States. The impact of the opiate crisis has escalated this concern even further because of the prevalence, cost, and deadly impact to this country.
 
This course will cover the broad field of addiction with a focus on substance abuse and dependence. Participants will learn about the spectrum of substance use disorders (SUD), the diversity of addicted populations, and treatment options. Also presented will be the history, trends, family, and financial costs of SUD in this country. Emphasis will be placed on research-driven approaches which are critical for reducing SUD. In addition, participants will be exposed to the impact of addiction on the family and society, and to public policy issues and addressing the prevention of addiction.
 
By providing employees and managers with training that is interactive and focused to the modern workplace, employers will be able to create a culture that focuses on prevention and early intervention of SUD, recognition of signs and symptoms, how to reduce stigma, and establish/maintain employee satisfaction and retention.
 
This course trains participants to identify, respond to, and address SUD in the workplace. The situations described in this course cover the most pressing and challenging issues of SUD—at work and beyond. This course includes a particular focus on the opiate crisis and how employers are responding to that challenge.

Jan. 12 – Jan. 20, 2021 – Power of Negotiations: A Win-Win Outcome  ($109)

Presenter: Renee Thompson

Negotiation is a process that requires an application of productive behaviors. Once you become comfortable with the negotiation process, you will learn first-hand which tactics, strategies and behaviors work well, and those that you want to avoid. Many individuals associate a negotiation pertaining to a business deal, but truthfully, negotiations occur every day. Perhaps you negotiated a curfew time with your teenage child, or the amount you are going to pay for yard work or an increase in your salary. No matter what the situation, strong negotiations skills can benefit the desired outcome. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating. The Negotiation Skills workshop will give your participants a sense of understanding their opponent, obstacles to avoid, skills to prepare and the confidence to pursue a win-win outcome for both sides. Your participants will learn that an atmosphere of respect is essential, as one-sided negations could affect future negotiations and business contracts.

Jan. 14 – Feb. 4, 2021 – Emotional Intelligence Through Mindfulness ($89)

Presenter: Trice Berlinski

In this course, participants will explore the interplay between Mindfulness and Emotional Intelligence as they learn a variety of techniques for personal and professional transformation. Participants will be able to better identify and regulate their emotions and gain an understanding of the beliefs underlying emotional states or moods. This, in turn, will reduce stress and improve interpersonal relationships. In addition, participants will gain an understanding of neuroscience, which will allow them to cultivate emotions for improved thinking, problem solving and creativity. Overall, participants can expect an increase in emotional intelligence through the development of mindfulness practices.

Power Hour 2021 Logo

Power Hour 2021

Join us once a month for a free webinar series on Employee Engagement, Retention, Management, Performance Metrics, Office Politics and more! These one-hour webinars are available via Zoom conferencing software from noon to 1 p.m. EST.

Jan. 6, 2021 – Budgets and Financial Reports for Non-Managers. Instructor: Sheila Blair

Register by December 18, 2020

Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you’ll want to know what people are talking about, and you’ll want to be able to participate in the discussion.

This workshop will give you a solid foundation in finance. We’ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.

Feb. 3, 2021Understanding Myself and My Biases. Instructor: Ben Negron

Register by February 2, 2021

This free, one-hour training offers a window into the full course. To effectively support diversity in our daily lives, we must understand and confront our own unconscious biases. This workshop will help participants define and understand their own biases and how to overcome these biases to help create a more diverse world at work and at home.

Mar. 3, 2021 – Sales and Customer Relationships. Instructor: Renee Thompson

Register by March 2, 2021

Although the definition of a sale is simple, the process of turning someone into a buyer can be very complex. An individual has to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money on as an investment. The Sales and Customer Relationship Training course will provide participants the background on the basic sales process, tools in which to seal the deal and ways to enhance their customer relationships once that deal is complete. Your participants will become more confident, learn additional information about effective sales as well as enhancing their trust and relationship with the existing client to enhance further business.

Register for Power Hour 2021

Jackson Business Round Table

Join us, along with the Enterprise Group of Jackson, for a new forum for area business and community leaders.

Check back soon for updates on the next Jackson Business Round Table.