Seminars and Workshops

Corporate and Continuing Education offers several seminars and workshops.

Jun 23 & 30, 2021 – Workplace Communication Skills ($239)

Presenter: Shelley Larson

Effective professional communication skills are essential for success in today’s workplace. Gain tools that enable you to communicate with clarity and impact. Learn to be a more mindful active listener. Learn to navigate difficult conversations and more effectively manage conflict. Through activities, role-play and discussion, participants will increase their communication skills to minimize the potential for misunderstanding and increase their ability to inspire others through clear and focused communication strategies.

Register by June 16, 2021


Previous Workshops

  • Apr. 15 – 16, 2021 – Effective Team Work: From Conflict to Collaboration ($239)

    Presenter: Shelley Larson

    Achieve more with conflict-free team work.

    Conflict in a team situation is challenging and team members need strategies for achieving positive resolutions. Participants will learn to identify the dynamics at play in the team and will learn and practice strategies for moving the group forward. Through role-play, case analysis and discussion, participants will build understanding of group task, social/maintenance, and dysfunctional roles and gain skills to encourage collaboration and to minimize behaviors that interfere with the function of the team.

  • Apr. 22, 2021 – Effective Strategies to Sharpen Your Focus and Concentration While Working Remotely ($49)

    Presenter: Audrey Halpern

    According to a Microsoft study, humans now have a shorter attention span than a goldfish.

    Where a goldfish can hold their attention spans for 9 seconds, ours starts to decline after 8 seconds. With phone and computer notifications pinging, our focus on a task is so easily pulled away by the lure of a bit of new information. And you may be one of those where the fear of missing out prompts you to check your smartphones on average every 12 minutes. So, it’s easy to understand why it can be difficult to keep your attention sharpened and focused. It’s easy to become frustrated when you’re trying to concentrate but just can’t. This can lead to stress and irritation, which tends to make focusing on what you need to do even more frustrating. The ability to focus on a task and attentively observe are important elements for staying productive at work. Research has shown that individuals who can sustain their attention for long periods of time perform better on all sorts of cognitive challenges than those who cannot. This webinar will cover some tips and techniques that you can immediately apply to improve your concentration and stay focused.

  • Apr. 29 – May 27, 2021 – PMP Certification Exam Prep ($789)

    Presenter: Sheila Blair, MS, PMP

    Pass the PMP exam before the drastic changes coming!

    This intensive exam preparation course will provide participants with the knowledge needed to pass the Project Management Institute’s (PMI’s) Project Management Professional (PMP) examination. The course is kept up to date with the framework of knowledge outlined by PMI’s PMBOK Guide. The instructor (PMP certified) will share test-taking tips, study strategies and review of critical materials that will directly assist participants in passing the PMP exam. The instructor will be a constant supporter to the participants throughout the class and through their PMP journey.

    The course will be delivered through a live online portal, which allows students to take this training from the comfort of their homes, or offices. Participants will work between classes to fulfill the reading and study requirements and activities necessary to pass this course. Participants and instructor will communicate during the live online training, as well as via email between the trainings. Participants will learn about project management through the live instruction, read about it through the class manual (included) and also perform some aspects of it between classes. Ultimately, students will take a sample exam.

    The current Project Management Body of Knowledge (PMBOK) Guide will be provided for each student in this class, a $60 value. Additionally, participants will have access to a variety of tools for the purpose of passing the PMP exam. The course will consist of nine 4-hour sessions—approximately two session per week.

    Following successful passage of the course, participants will receive a certificate they can use as evidence of the course, which is required to schedule the exam. Participants must attend eight of the nine sessions in order to pass.

  • May 10 & 12, 2021 – Building Harmony After Turmoil ($129)

    Presenter: Shelley Larson

    Conflict in the workplace impacts job effectiveness and job satisfaction. Managing conflict effectively provides the opportunity for healing, but it can take time and there’s a lot you can do to facilitate harmony and growth. Participants will learn about types of apologies, approaches to achieving forgiveness and how to make meaningful reparations. Through role-play, case analysis and discussion, participants will build understanding and skills for moving past conflict and turmoil.

  • May 10 & 12, 2021 – Facilitating Group Activities Online ($129)

    Presenter: Shelley Larson

    Increase the attention and learning of participants in synchronous and asynchronous online meetings and discussions. Participants will learn and practice techniques for using groups to actively involve online participants and better achieve goals.

    1. Facilitate effective active learning in groups.
    2. Prepare participants to work in teams.
    3. Ensure accountability with deliverables.
    4. Share technology for effective collaboration.
    5. Implement active learning techniques.

  • May 24 & 26, 2021 – Improving Online Engagement ($129)

    Presenter: Shelley Larson

    From adversity comes new strength. We were forced to work differently in 2020. You’ve proven it can be done. Now it’s time to learn to do it more effectively. Learn techniques for building and maintaining professional relationships successfully via technology. Through self-assessment, case studies, activities and discussions, participants will learn to maximize the positive impact of their online relationships for increased professional success.

  • Jun. 7 & 9, 2021 – Dynamics of Power ($129)

    Presenter: Shelley Larson

    What is power and how do you acquire it? How do you use personal power and influence in conflict situations? What are the implications of exercising your power in the workplace? Learn how to recognize the power base of others and gain insight into your own. Through video clips, activities, self-reflective exercises and discussions, you will learn to be more comfortable with power dynamics and learn to use your power in positive ways.

  • Apr. 8, 2021 – Avoid Zoom Fatigue and Burnout While Working Remotely ($49)

    Presenter: Audrey Halpern

    Are online meetings wearing you out?

    Working remotely has it’s benefits but also some limitations and drawbacks. Employees and managers are both facing stress and anxiety in their personal and professional lives as COVID-19 continues to spread. Job demands become more taxing and this affects their ability to meet their job requirements or eventually leads to stress and or burnout. Stress and burnout are connected and individuals can lower the chances of getting burned out by recognizing the causes and symptoms of stress and taking preventive action. “Zoom fatigue” describes the tiredness, worry, or burnout associated with overusing virtual platforms of communication. This course highlights techniques for setting boundaries and to learning to be present during video calls and tips for self care to avoid burnout.

  • Apr. 12 & 14, 2021 – The Power of Note-Taking ($89)

    In this fast-paced world, things fall through the cracks. How do we prevent it?

    “The ability to take in information and make it one’s own, by processing it, restructuring it, and then presenting it in a form so that it can be understood by others (or by oneself at a later point)” is a basic still that can be useful throughout your career (Cohen, Kim, Tan, & Winkelmes, 2013. P. 95). Effective note-taking skills address the challenge to stay focused and to remain actively engaged when learning new material or participating in meetings and other online interactions. Participants will improve note-taking skills through activities and discussion.

  • Apr. 12 & 14, 2021 – Asserting Yourself in Conflict Situations ($129)

    Presenter: Shelley Larson

    Don’t overreact. Don’t sell yourself short. The easiest way to gain something you need is often simply to ask.

    This training addresses assertiveness in a variety of challenging situations and provides opportunities for participants to practice using an assertive style under pressure. Whether negotiating an important issue, standing firm for your position under pressure, or simply wanting to express your thoughts and feelings clearly to others in ways they are more likely to listen to, the ability to assert yourself is crucial to reaching outcomes that work. Through activities, role-play and discussion, participants will build understanding and skills for moving past conflict and turmoil.

  • Mar. 23 – 31, 2021 – Sales and Customer Relationships ($109)

    Presenter: Renee Thompson

    Although the definition of a sale is simple, the process of turning someone into a buyer can be very complex. An individual must convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money on as an investment. The Sales and Customer Relationship Training course will provide participants the background on the basic sales process, tools in which to seal the deal and ways to enhance their customer relationships once that deal is complete. Your participants will become more confident, learn additional information about effective sales as well as enhancing their trust and relationship with the existing client to enhance further business.

  • Mar. 19, 2021 – Human Trafficking: Signs, Myths and Trends ($49)

    Presenter: Sarah Bannon, FACHE, LMSW, ACSW, SSGB

    This training is designed to help participants gain a better understanding of contemporary human trafficking and modern-day slavery. Attendees will learn important terminology, the different types of human trafficking that exist, and an understanding of the scope of the problem, both domestically and globally. Also covered will be the physical, emotional, psychological, and trauma experienced by victims of human trafficking and the methods used to recruit and control them. Participants will learn the signs of potential human trafficking behaviors, basic assessment strategies and tools, and the roles that entities such as government, the media, public-facing employees, and culture play in this complex and serious issue.

  • Mar. 4, 2021 – How to Identify and Manage Trauma: Best Practices for the Workplace ($49)

    Presenter: Sarah Bannon, FACHE, LMSW, ACSW, SSGB

    This training is designed to present the basic elements of a crisis intervention model in the workplace. This course prepares participants to understand a wide range of crisis intervention services including pre- and post-incident crisis education, significant other support services, on-scene support services, crisis intervention for individuals, demobilizations after large-scale traumatic incidents, small group defusing and group interventions known as Critical Incident Stress Debriefing (CISD).

    This training specifically prepares participants to understand several of these interventions. The need for appropriate follow-up services and referrals when necessary is also described. Considerable evidence gathered to date strongly supports the multi-component crisis intervention strategy, which is discussed in this presentation.

    Basic CISM training is open to any person who wishes to know more about crisis intervention techniques such as the CISD. Emergency services and disaster workers, security, safety, military, industrial and school system personnel, EAPs, human resources personnel, psychologists, social workers, counselors and others can all benefit from the Basic CISM training. This course is an introduction and overview only. Organizations are encouraged to have at least one or more workers formally certified through the International Critical Incident Stress Foundation (ICISF) and/or to know where to access other community resources that can assist when needed.

  • Mar. 2 – 30, 2021 – PMP Certification Exam Prep Online Prep ($599)

    Presenter: Sheila Blair, MS, PMP

    This intensive exam preparation course will provide participants with the knowledge needed to pass the Project Management Institute’s (PMI’s) Project Management Professional (PMP) examination. The course is kept up to date with the framework of knowledge outlined by PMI’s PMBOK Guide. The instructor (PMP certified) will share test-taking tips, study strategies and review of critical materials that will directly assist participants in passing the PMP exam. The instructor will be a constant supporter to the participants throughout the class and through their PMP journey.
     
    The course will be delivered through a live online portal, which allows students to take this training from the comfort of their homes, or offices. Participants will work between classes to fulfill the reading and study requirements and activities necessary to pass this course. Participants and instructor will communicate during the live online training, as well as via email between the trainings. Participants will learn about project management through the live instruction, read about it through the class manual (included) and also perform some aspects of it between classes. Ultimately, students will take a sample exam. 
    The current Project Management Body of Knowledge (PMBOK) Guide will be provided for each student in this class, a $60 value. Additionally, participants will have access to a variety of tools for the purpose of passing the PMP exam. The course will consist of nine 4-hour sessions—approximately two session per week.
     
    Following successful passage of the course, participants will receive a certificate they can use as evidence of the course, which is required to schedule the exam. Participants must attend eight of the nine sessions in order to pass.

  • Feb. 18, 2021 – Returning to Work During a Crisis: Lessons Learned and How to Apply Them ($49)

    Presenter: Sarah Bannon, FACHE, LMSW, ACSW, SSGB

    This course presents research-driven processes and steps that have been proven effective for organizations resuming operations after a business disruption due to traumatic events. The instructor will cover in detail how to re-open or resume operations in the “new normal.” Through presentation, discussion, and small group exercises, this training provides a defined ‘person-centered’ approach for how to bring back staff safely and efficiently. The processes discussed can be applied to any industry and any size organization.

    Sources used in this course include the Centers for Disease Control (CDC), World Health Organization (WHO), state and federal regulations, Office of Safety and Health Administration (OSHA), the National Association of Manufacturers (NAM), and the U.S. Food and Drug Administration (FDA). Participants in the class will work through and discuss the recommendations outlined in the OSHA, “Guidance to Prepare Organizations for COVID-19,” and in the “Guidance for Businesses and Employers to Plan and Respond to COVID-19” from the CDC. The small group exercises will be focused to practical application of the various state and federal requirements and recommendations. Whenever possible multi-disciplinary small groups will be established to provide diverse perspectives and expanded decision-making.

  • Feb. 17 – 18, 2021 – Conflict Resolution ($69)

    Presenter: Renee Thompson

    Although relationships day after day should be positive, sometimes conflict occurs. When that relationship falls below what is expected, unpleasant discussions or negotiations must take place.
    This training will focus on the fundamentals of conflict resolution and negotiation skills to enhance the interaction held between two individuals. The goal is to address the issue, review and resolve. This workshop will enhance your ability to address difficult interactions while learning the techniques and skills necessary to resolve conflict and hold effective negotiations.
    Participants will review presentations and take part in role-play/real-life scenarios to gain the knowledge and confidence to keep a positive relationship and a productive personal or business arrangement moving forward.

  • Feb. 5, 2021 – Motivational Interviewing in the Workplace: An Overview for Leadership Team ($49)

    Presenter: Sarah Bannon, FACHE, LMSW, ACSW, SSGB

    Workplace culture is challenged on a daily basis thanks to an increasingly diverse workforce, changing social norms, impact of legal requirements (and restrictions), and the impact our multi-media society. This training provides important tools for leaders to understand, motivate, and improve workplace culture through the use of Motivational Interviewing (MI). By providing leaders with engaging, interactive and current training that is geared toward the modern workplace and addresses all facets of sexual harassment, employers will be able to improve their organizational culture, reduce conflict, and – most importantly – increase the satisfaction of your employees.

    Participants will learn about MI in the context of working with employees that have denial or resistance to change. The principles and strategies used in MI can be readily used in a business setting (regardless of the industry) and will help the participant learn how to establish or improve employee engagement, reduction in conflictive communication, and ability to move the employee into an “improvement mentality.

  • Feb. 2 – 10, 2021 – Supplier Interaction and Resolution ($109)

    Presenter: Renee Thompson

    Although the relationship between a company and the suppliers they work with day after day should be positive, sometimes conflict occurs. Suppliers are contracted to work and perform to a company’s standards. When that standard falls below what is expected, unpleasant discussions or negotiations must take place.

    This training will focus on the fundamentals of conflict resolution and negotiation skills to enhance the interaction held between an employer and the supplier that is not performing to the company’s expectations. The ultimate goal is to address the supplier and have the issue reviewed and corrected. This workshop will enhance your team’s ability to address these difficult interactions while learning the techniques and skills necessary to resolve conflict and to hold effective negotiations. Participants will review power point presentations and take part in role-play/real-life scenarios to gain the knowledge and confidence to keep a positive relationship and a productive business arrangement moving forward.

  • Jan. 26, 2021 – Strategies for Managing and Minimizing Interruptions When Working Remotely ($49)

    Presenter: Audrey Halpern

    During the webinar, we will share essential tips that will not only help you to understand and manage interruptions, but it will also help you in maintaining focus and keeping control of your time.

    Handling a wide variety of tasks you often have limited time to complete your work due to frequent interruptions at work and it becomes magnified when you are having to work from home. Today’s workers are nearly as likely to interrupt themselves as to be interrupted by others. About 44 percent of interruptions are self-induced. These interruptions can break your train of thought and slow your work pace.

    While interruptions at the workplace and at home are inevitable, it doesn’t mean that they cannot be minimized or reduced. How you deal with interruptions and what your strategies for handling them matters.

    The key to controlling interruptions is to know what they are and whether they are necessary, and to plan for them.

    Learn to effectively handle interruptions so you can refocus quicker and be more productive. You will learn some strategies and some simple techniques to manage interruptions, create a win-win situation for both you and your boss. and learn how to bounce back and refocus in order to be more productive.

  • Jan. 22, 2021 – Crisis Management in the Workplace ($49)

    Presenter: Sarah Bannon, FACHE, LMSW, ACSW, SSGB

    A crisis can have a significant impact on the people involved and on the organization’s performance, reputation, and company morale. It is important to communicate and respond effectively to minimize negative consequences. Crisis Management is the process by which an organization deals with major unpredictable events that threaten to harm the organization, its stakeholders, and/or the general public. Three elements are common to most definitions of crisis: (a) a threat to the organization, (2) the element of surprise, and (3) a short decision time.
     
    Preparing for a crisis through the creation and commitment of an ongoing health and wellness program that includes a crisis communication plan can help minimize negative reactions and fallout. This training will help participants understand crisis dynamics, recognition and management strategies with distressed individuals and groups, and related healthy coping strategies.

  • Jan. 14 – Feb. 4, 2021 – Emotional Intelligence Through Mindfulness ($89)

    Presenter: Trice Berlinski

    In this course, participants will explore the interplay between Mindfulness and Emotional Intelligence as they learn a variety of techniques for personal and professional transformation. Participants will be able to better identify and regulate their emotions and gain an understanding of the beliefs underlying emotional states or moods. This, in turn, will reduce stress and improve interpersonal relationships. In addition, participants will gain an understanding of neuroscience, which will allow them to cultivate emotions for improved thinking, problem solving and creativity. Overall, participants can expect an increase in emotional intelligence through the development of mindfulness practices.

  • Jan. 12 – Jan. 20, 2021 – Power of Negotiations: A Win-Win Outcome  ($109)

    Presenter: Renee Thompson

    Negotiation is a process that requires an application of productive behaviors. Once you become comfortable with the negotiation process, you will learn first-hand which tactics, strategies and behaviors work well, and those that you want to avoid. Many individuals associate a negotiation pertaining to a business deal, but truthfully, negotiations occur every day. Perhaps you negotiated a curfew time with your teenage child, or the amount you are going to pay for yard work or an increase in your salary. No matter what the situation, strong negotiations skills can benefit the desired outcome. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating. The Negotiation Skills workshop will give your participants a sense of understanding their opponent, obstacles to avoid, skills to prepare and the confidence to pursue a win-win outcome for both sides. Your participants will learn that an atmosphere of respect is essential, as one-sided negations could affect future negotiations and business contracts.

  • Jan. 8, 2021 – Substance Use Disorders: The Opiate Crisis and Beyond Workshop ($49)

    Presenter: Sarah Bannon, FACHE, LMSW, ACSW, SSGB

    Substance Use Disorders (SUD) are one of the most significant health challenges facing contemporary United States. The impact of the opiate crisis has escalated this concern even further because of the prevalence, cost, and deadly impact to this country.
     
    This course will cover the broad field of addiction with a focus on substance abuse and dependence. Participants will learn about the spectrum of substance use disorders (SUD), the diversity of addicted populations, and treatment options. Also presented will be the history, trends, family, and financial costs of SUD in this country. Emphasis will be placed on research-driven approaches which are critical for reducing SUD. In addition, participants will be exposed to the impact of addiction on the family and society, and to public policy issues and addressing the prevention of addiction.

     By providing employees and managers with training that is interactive and focused to the modern workplace, employers will be able to create a culture that focuses on prevention and early intervention of SUD, recognition of signs and symptoms, how to reduce stigma, and establish/maintain employee satisfaction and retention.
     
    This course trains participants to identify, respond to, and address SUD in the workplace. The situations described in this course cover the most pressing and challenging issues of SUD—at work and beyond. This course includes a particular focus on the opiate crisis and how employers are responding to that challenge.

  • Jan. 6, 2021 – Implicit Bias: Reducing Racial Disparities Through Understanding ($49)

    Presenter: Ben Negron, Diversity, Equity and Inclusion Expert

    Diversity and acceptance has taken on a new importance in the world today. Participants of this training will be able to use strategies for removing barriers and stereotypes on a personal level, in their communities and in their workplace. To effectively support diversity in our daily lives, we must understand and confront our own unconscious biases.
     
    This workshop will help participants define and understand implicit and explicit bias and how to overcome these biases to help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

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Power Hour 2021

Join us once a month for a free webinar series on Employee Engagement, Retention, Management, Performance Metrics, Office Politics and more! These one-hour webinars are available via Zoom conferencing software from noon to 1 p.m. EST.


Previous Workshops

Jan. 6, 2021 – Budgets and Financial Reports for Non-Managers. Instructor: Sheila Blair

Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you’ll want to know what people are talking about, and you’ll want to be able to participate in the discussion.

This workshop will give you a solid foundation in finance. We’ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.

Feb. 3, 2021Understanding Myself and My Biases. Instructor: Ben Negron

This free, one-hour training offers a window into the full course. To effectively support diversity in our daily lives, we must understand and confront our own unconscious biases. This workshop will help participants define and understand their own biases and how to overcome these biases to help create a more diverse world at work and at home.

Mar. 3, 2021 – Sales and Customer Relationships. Instructor: Renee Thompson

Although the definition of a sale is simple, the process of turning someone into a buyer can be very complex. An individual has to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money on as an investment. The Sales and Customer Relationship Training course will provide participants the background on the basic sales process, tools in which to seal the deal and ways to enhance their customer relationships once that deal is complete. Your participants will become more confident, learn additional information about effective sales as well as enhancing their trust and relationship with the existing client to enhance further business.

Apr. 7, 2021 – Project Management Basics. Instructor: Sheila Blair

Register by April 5, 2021

For those new to project management, this course will provide them with the basic information they need to understand how project management works and why it is important in business today. This course will make participants more aware of the importance of proper communication and participation in project management.

May 5, 2021 –  The Three Key Leadership Ideas. Instructor: Eric Budd

Register by May 3, 2021

President John F. Kennedy said, “Leadership and learning are indispensable to each other.”

We want to focus on learning that which will make us more effective in our roles. A primary role of effective managers and leaders is learning to make better and better decisions. A more accurate name for “decision making” is “predicting.” Every time we make a decision–select a new vendor, hire a new employee, create a meeting agenda, publish a schedule–we are making a prediction. “IF I take this action, THEN we will see this result.” Spend a few minutes with us in this session to see how you can learn how to make better decisions by making better predictions in order to produce more effective outcomes in your organization.

Jun. 2, 2021 – Best Practices in Talent Management Solutions: Recruitment, Engagement, Coaching and More. Instructor: Sheila Blair

Register by May 31, 2021

Every organization is struggling with one or more of these issues! Please attend!

This brief presentation will highlight proven tools in reducing employee turnover and provide participants with inexpensive techniques they can implement immediately to enhance employee engagement and develop leaders from the existing and retained workforce. This session will provide an introduction to a new learning series designed to help organizations implement strategies to recruit the best candidates, retain existing employees, reduce costs and develop leaders from within the organization.

Register for Power Hour 2021

Jackson Business Round Table

Join us, along with the Enterprise Group of Jackson, for a new forum for area business and community leaders.

Check back soon for updates on the next Jackson Business Round Table.