COVID-19 Updates

The novel coronavirus COVID-19 is a serious and growing public health concern here in the U.S. and across the globe. Jackson College is committed to taking all measures within its power to protect those on our campus from this public health threat. The leadership team is closely monitoring and planning in light of this developing situation and has been working with the Jackson County Health Department and following all updates from the CDC (Center for Disease Control and Prevention).

It has come to our attention that there have been emails circulating inside our organization and outside our organization that appear to be from a Jackson College employee. This email is fraudulent and the person is impersonating themselves as a member of our purchasing staff soliciting quotes for goods and supplies. Please be reminded that during this time, cyber criminals are ramping up to take advantage of fear and uncertainty. Here are some important tips for you to help protect us from these types of attacks.

  • Do not open emails from people you do not know.
  • Do not download or open attachments without verifying the legitimacy of the sender.
  • Do not click links without first inspecting the URL after verifying the legitimacy of the sender.
  • Be sure to maintain your information security online training requirements (SANS Securing the Human).

Recent News

  • CARES Act Information for Students (updated 5.22.20)

    Students may have questions regarding emergency relief funding made available as a result of the Coronavirus Aid, Relief, and Economic Security (CARES) Act passed by Congress at the end of March.

    Jackson College is waiting for information on how to distribute student funds. We have signed and returned the CARES Act Funding Certification and Agreement which is required before we can access the funds.  The College’s allocation to distribute to students is $1,946,067, which represents 50 percent of the stimulus allocation of $3,892,134.

    As of 5/22/20 – Important information about these funds

    • It is estimated that during the Spring 2020 term 1,121 students at Jackson College are eligible to participate in Title IV programs and therefore are eligible to receive an emergency financial aid grant.
    • As of this date the college has not yet distributed emergency funds to students.

    What we know

    We do know that we will receive the funds for students impacted by COVID-19. Students must be eligible for Federal Title IV Financial Aid in order to receive the emergency funds.  In order to be eligible for Federal Title IV Financial Aid a Free Application for Federal Student Aid (FAFSA) will be a requirement for students to receive CARES Act student funding.

    Enrolled students will be required to apply for Emergency Assistance by demonstrating a need that was caused by campus disruption due to COVID-19.   Examples of the types of expenses that could be funded through this emergency funding are child care, health care, mental health, food, textbooks/school supplies, utilities, housing, transportation and technology. Each student approved for this grant will receive $300.  The application form will be available in the near future.  Please check this webpage and your Jackson College email for updates.

    Emergency fund grants will be available until the College’s allocation of $1,946,067 is depleted.

    What can you do now?

    • Complete the FAFSA form if you have not already done so.
    • If you have questions on completing the form, contact our Student Services staff.
    • College officials are working daily to help answer these questions. Please watch your Jackson College e-mail or check the website for future updates.  


  • Online learning only to continue for spring, fall (updated 4.3.20)

    With the COVID-19 pandemic, many changes are planned for Jackson College’s classes and schedule. Please be aware of the following:

    Spring class schedule change

    While spring semester classes will begin as scheduled on May 18, the online learning environment will allow students to choose from more options for start and end dates and class durations, with five-week and seven-week options. This will allow for greater flexibility in these uncertain times and increase variety for students.

    **This Sunday, April 5, spring registration will be stopped at 8 p.m. so the class schedule can be re-worked. It will be revised to update these varying class times to meet the changing needs of students at this unique time. Registration will reopen on Sunday, April 12 at 8 p.m. 

    Students who have already registered for spring may keep their sections, or change. Students should contact their student success navigator for more information.

    Online learning  

    The College will continue to offer 100 percent online learning in the spring and fall semesters. Leadership Council has reached out to resources at the state and national level who advise that this situation may continue for a few months, so the plan is to continue online-only learning.

    For continuing updates on COVID-19, visit the website at

  • Fieldhouse, library closed to public (updated 3.17.20)

    In continued response to the COVID-19 pandemic and latest recommendations, Jackson College’s Atkinson Library and Victor Cuiss Fieldhouse are no longer open to the public.

  • Event Cancellations (updated 3.17.20)

    Due to the COVID-19 pandemic and per guidelines from the Centers for Disease Control and Gov. Gretchen Whitmer, Jackson College will postpone all upcoming scheduled events until further notice, including commencement.

    “We realize this is disappointing and may cause inconveniences,” said Cindy Allen, vice president for talent and administration. At this point, the College is only postponing events, with the hope of rescheduling them wherever possible once this unprecedented threat has passed and restrictions are lifted, she said.

    Cancellations include:

    • The remaining shows in our 19/20 Potter Center season have been postponed, including Sister’s Easter Catechism, Le Cirque and Oak Ridge Boys.  The Potter Center is working on moving the event dates and will send out specific information once we have it.  Patrons will have a choice to move to the new date, take a credit or request a refund.
    • All athletic games and events (with the exception of E-Sports matches that will continue remotely)
    • Charlotte’s Web, March 20
    • Jackson Symphony Orchestra Concert, March 21
    • Late Nite Catechism, March 22
    • JACC Cosmetology, March 24
    • Community Easter Egg Hunt, April 11
    • Le Cirque Esprit, April 18
    • Jackson College Concert Band, April 19
    • Kente Ceremony, April 23
    • Nurse Pinning Ceremony, April 23
    • Jackson Symphony Orchestra Concert, April 25
    • Fraternal Order of Police Country Concert, April 26
    • Student Excellence Awards Ceremony, May 1
    • Jackson College Commencement Ceremonies, May 2
    • Hanover Horton Band Concert, May 3
    • Convocation, May 8
    • Oak Ridge Boys, May 8
  • Spring break will be extended through March 20. Classes will resume on Monday, March 23 in an online format only. (updated 3.13.20)

    Due to the coronavirus (COVID-19) pandemic, Jackson College has decided to extend spring break through Friday, March 20th.

    All online and land-based classes, regardless of location, are suspended until Monday, March 23rd. On March 23, classes will resume in online format only, with no face-to-face classes. (This action will extend our winter semester by one week.)

    All full-time faculty and all staff should report to work this coming Monday, March 16th. Any employees and students who are ill or are demonstrating signs of impending illness should remain at home.

    Know that during this time, facilities personnel have been working to ensure that buildings are cleaned and sanitized. Cleaning teams are giving special attention to high contact surfaces and locations.

    We understand that many of you are a bit worried. Know that our priority remains to be the safety and well-being of our students, employees and community.

    To summarize:

    • Spring break is extended to March 16-20;
    • All employees report for work on Monday, March 16;
    • We will offer virtual instruction/distance learning beginning on March 23; and
    • The winter semester will be extended by one week.

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Info For Students


As you are getting accustomed to remote learning, questions are sure to surface. Our Student Services front line staff are well-versed in a variety of resources and they look forward to hearing from you regardless of your need. Phones will be staffed from 8 a.m. – 6 p.m., Monday – Thursday and 8 a.m. – 5 p.m. on Fridays. They will also be checking the 517.796.8425 voicemail routinely. Please leave a message and you can expect a call back within 24 hours.

Karissa: 517.888.4529 | Tiffany: 517.888.4567 | Tricia: 517.936.1167

Emergency Support

If you are in need of tools for learning and/or resources for living, please complete the confidential emergency request form and we will respond within three business days.



College Response

  • Will Jackson College cancel classes?

    Jackson college has decided to extend spring break through March 20. There will be no classes next week (March 16-20). All classes will begin on Monday, March 23rd in an online format. Your faculty will be reaching out to you to assist you in the transition.

Emergency Support

  • I’m having problems with finances and technology issues, is there any help available?

    Yes; please contact your student success navigator. An emergency request form is also available.

  • I don’t have internet; how can I complete my class work?

    Accommodations will be made when possible for students who do not have access to the internet. Please fill out the confidential emergency request form and someone will be in contact with you in 48 hours.




    • Providing Unlimited data for 60 days to customers with metered data plans (effective 3/18)
    • Giving 20 GB of free mobile hotspot to customers with hotspot-capable devices (effective 3/18)
    • Waiving per-minute toll charges for international long-distance calls from the U.S. to CDC- defined Level 3 countries (effective 3/17)
    • Provide customers with an additional 20GB of mobile hotspot data per month for 60 days (a minimum of two bill cycles) at no extra cost



    • Starting now ALL current T-Mobile and Metro by T-Mobile customers have unlimited smartphone data for the next 60 days (excluding roaming).
    • We’re providing all T-Mobile and Metro by T-Mobile customers an additional 20GB of mobile hotspot/tethering service for the next 60 days coming soon.



    • All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data.  Additionally, we’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. We’ve expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, we’re offering new Access from AT&T customers two months of free service.



    • Verizon will waive activation fees on new lines of service and upgrade fees starting March 18.
    • When a Verizon customer is experiencing hardships because of COVID-19, from March 16, 2020 to May 13, 2020, Verizon will waive late fees, and will not terminate service to a customer who’s been impacted by the events involving the Coronavirus.



    • Customers currently on an unlimited data plan with Boost Mobile, will automatically receive an additional 20 Gigs of mobile hotspot on their plans at no extra cost through April 30, 2020.  No need to call care or update your account through
    • Customers currently on a tiered plan with Boost Mobile, will automatically receive an additional 20 Gigs of data on their plans at no extra cost through April 30, 2020. No need to call care or update your account through  If you need additional mobile hotspot check out our rate plans that include mobile hotspot.



    • Xfinity/Comcast is offering free connections to their internet wifi hotspots. To see if there are hotspots close to your location please visit this link and enter your Zip Code:



    • Charter: Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription: To enroll call 1-844-488-8395. Installation fees will be waived for new student households

Financial Aid

Food Assistance

  • Career students now eligible for SNAP food assistance

    Students enrolled in Career and Technical Education programs now qualify for food assistance from the state’s Supplemental Nutrition Assistance Program (SNAP) through the State of Michigan. SNAP offers nutrition benefits to supplement the food budget of families and individuals so they can purchase healthy food.

    Career students should offer documentation confirming their program of study when applying in order to determine their eligibility for SNAP. Examples could include a proof of registration and a document showing their program or course of study. A caseworker will use that information to determine eligibility. To apply, go to

Mental Health

Physical Health

Program Specific Messages

  • Nursing and Allied Health Students

    NURSING AND ALLIED HEALTH STUDENTS: We wanted to send a message of clarification to all students. The COVID-19 pandemic has created a time of uncertainty and a rapidly changing world. These are unprecedented times for everyone.

    We want to assure you that Jackson College and the Nursing and Allied Department are committed to your success and program completion/progression while following CDC and governmental guidelines to maintain everyone’s health and safety.

    We have been working tirelessly and are ready to begin online content delivery on Monday, March 23, 2020. All faculty have specific plans to progress Nursing and Allied students through their programs while maintaining external and internal accreditation guidelines and standards.

    No one can predict the course of COVID-19 in the United States and what recommendations will be made in the coming days and weeks. Please know that we are committed to your success and will keep you updated as things develop. If there are delays in clinical/lab courses we are committed to developing plans to help students achieve Student Learning Outcomes (SLOs) as quickly as possible once restrictions are lifted.

    Recognize this situation is not just affecting Jackson College Allied Health Students but allied programs across the country. We ask that you consider that rumors and untruths are coming from a place of fear and uncertainty. If you have questions do not hesitate to reach out to your Allied Faculty, but realize that we may not have the definite and concrete answers you are looking for. As the situation develops and new information is learned we will communicate with all students in a timely fashion.

    Sincerely, Jackson College Nursing and Allied Health Department


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Info For Faculty

Additional information for faculty can be found on Employee Central

  • Where can I get help with how to teach an online class?

    We have a variety of professional development available to faculty to support instructors who are seeking support on how to teach online:

    All our deans, lead faculty, our Instructional Designer, and our Instructional Coaches are prepared to connect with you and visit your online class section to provide feedback as needed to support your efforts. 

    Please direct questions you have about converting face-to-face and hybrid sections to be online to your lead faculty first. Lead faculty, if you need assistance, connect with your dean and/or our Instructional Designer. Contact info below. Also note the dates and times listed at the end of this FAQ list for when we will be holding live Q&A about this developing situation.

  • How and what should I communicate to students?

    Communication to students is critical during this time. Please inform your students that the college continues to pay close attention to developments around COVID-19. The health and security of our students and employees are our top priority.

    Tell them that we are Totally Committed to Student Success! Despite the conversion to fully online, we will do all we can to support them.

    Every class section has a JetNet site associated with it, to which all students and the instructor(s) have access. Please show them how to access JetNet and how to access your specific class section. Share with them how they can access a range of services, from tutoring and library services, all with an internet connection.  

    Reminder: Students are often not on email, so don’t rely only on communicating with your students that way. Make clear to students now about when and where students should check for announcements or other communications. We recommend that you use JetNet announcements to communicate with the whole class. Connecting with students who do not have reliable internet access will be important. Please consider communicating via phone calls, text messages, and other applications (like RemindMe) to ensure students remain connected and informed. 

  • I teach in our Corrections Education Program. What should I do?

    Since students in CEP are not allowed to have internet access, we will not be converting CEP sections to be online.

    All CEP instructors have compiled teaching and learning materials covering the remainder of the term. These include lecture slides, handouts, readings, problem sets, study guides, etc. Our CEP team has dropped off materials at facilities for students to engage in during this uncertain time. We are also picking up completed work by students and distributing back to instructors. This strategy is helping students stay on track better than without any materials while in-person classes at MDOC facilities are canceled until further notice.

  • I teach at a clinical site. What should I do? (updated 3.16.20)

    For the safety of our students, faculty, and community, until further notice, all clinicals have been suspended. It is expected that you will deeply assess the curriculum of your courses (including lab and clinical and/or other work-based learning courses), determine the hard requirements for industry certification or licensure, and determine what activities could be revised to be accomplished virtually to meet course outcomes. It is expected that you will not sacrifice the student learning outcomes of the course, nor the designated learning time, sometimes referred to as “seat time,” of the course. Be in touch with your lead faculty and dean about tools that are available to support distance delivery. It is critical that faculty document how they are modifying their instructional delivery to ensure integrity of learning.

  • Are we providing any support to students who haven’t taken an online class before?

    Yes, indeed! Students can visit this YouTube video to learn the essentials of how to use JetNet. We also have JetReady, a module in JetNet that teaches students how to navigate and use JetNetInstructors will have access to JetReady as well, in addition to the range of professional development modules available as described above. 

  • Are there any online tutoring options for our students?

    Yes, indeed! We offer many tutoring options to students. For a full list, visit

  • Are there ways to provide secure online exams to students who can’t take an exam in class or at our Testing Center?

    Yes, indeed! We have a relatively new tool called Respondus available to any instructor and student that prevents cheating on online assessments. We are currently working on an online tutorial to support getting faculty up to speed on this. More information will be posted in the Faculty Lounge in JetNet.

  • What about my students who don’t have internet access at home?

    We know there are some students who don’t have steady access to the internet outside of campus. Thank you for making as many accommodations as you can for these students. We are exploring ways to minimize any negative impact on students if they can’t engage online. Worst case scenario, we can grant an incomplete grade per our incomplete policy. 

  • I still have more questions. Where can I ask them and get answers?

    Don’t hesitate to reach out to your dean with questions. See contact info above. We are hosting multiple Q&A sessions just for faculty as well. Be on the lookout for dates and times via email and JC calendar invitations.

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Info For Employees

Employees, are you in need of tools for learning and/or resources for living? Jackson College is here to help. Please complete the confidential emergency request form and we will respond in 48 hours.

Additional information for employees can be found on Employee Central

  • Week of March 16 – 20

    All faculty and staff will still need to report to their duty stations this coming – Monday the 16. We will all use the week of March 16-20th for purposes of readying the college for a 100% conversion to virtual instruction and virtual student support.

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COVID-19 Resources and Prevention

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JC Pandemic Plan

  • Jackson College Pandemic Plan

    Jackson College plans to actively monitor and keep you informed on how we can maintain a healthy campus. We need assistance from all students, faculty and staff with this effort.  The best tools we can provide to you are educational resources on flu prevention measures and what to do if you are sick.

    Alert Levels

    • Level 1: Publicize and Educate

      Level 1: Publicize and Educate

      • Distribute/publicize information on preventing the spread of disease.
      • Publicize and recommend voluntary isolation for the ill and consider voluntary quarantine for persons exposed to individuals with influenza.
      • Add information to JC home page linking to the JC pandemic flu website.
      • Evaluate need to evacuate students and staff abroad.
      • Initiate dissemination of information to faculty, staff and students abroad on protocol for returning home.
      • Encourage departments to review their Business Continuity and Pandemic Plans.
    • Level 2: Gather Information

      Level 2: Gather information (in addition to level 1)

      • Obtain absenteeism and illness rates for employees and students.
      • Monitor recommendations for social distancing from state of Michigan and Jackson County.
      • Monitor reports of K-12 schools and sister institutions closing.
      • Evaluate participation of students and employees in public gatherings.
      • Monitor number of students vacating residence halls.
      • Send out letters to parents and students to review their plan for returning home should the University close.
      • Prepare to implement plans and programs listed under alert level 3 and 4.
    • Level 3: Consider 4 week closure

      Level 3 (in addition to level 2)

      • Consider canceling classes and closing residence halls for up to four weeks.
      • Modify, postpone or cancel public gatherings.
      • Consider closing the College for all but critical services.
      • Review plan for vacating residence halls and plans for implementing critical functions and services.
      • Further publicize to all constituents that the JC home page will be the source for current information on closure status as well as accurate updated information related to academic and operational issues.
    • Level 4: Consider 12 week closure

      Level 4 (in addition to level 3)

      • Cancel classes and close residence halls for possibly up to 12 weeks.
      • Postpone or cancel public gatherings for possibly up to 12 weeks.
      • Close for all but critical services.
      • Implement:
        • Staggered work schedules and telework programs for critical services.
        • Plan for maintaining critical research.
        • Provisions for non-contact distribution of meals to remaining students on campus.
        • Daily/scheduled updates to faculty staff and students.
        • Plan for vacating the residence halls.

    The Centers for Disease Control and Prevention (CDC) has issued interim guidance for administrators of institutions of higher education (IHE) to plan, prepare, and respond to the impact of the Coronavirus Disease 19 (COVID-19).

    Administrators of IHE in communities where COVID-19 have not been identified should plan and prepare for possible community transmission and outbreaks. The CDC suggests the IHE administrators to take the following steps to help slow the spread of respiratory infectious diseases, including COVID-19:

    • Review, update, and implement emergency operations plans, focusing on components that address infectious disease outbreaks.
    • Encourage students, staff, and faculty to promote everyday preventative health behaviors on campus.
    • Utilize institutional information systems and develop communication-sharing channels with partners, particularly local health officials, to to detect and respond to an outbreak.
    • Monitor and plan for absenteeism.
    • Establish procedures for students, staff, and faculty who are sick on campus.
    • Prepare health clinics for COVID-19.
    • Perform routine environmental cleaning.
    • Create plans to communicate accurate and timely information to the IHE community.
    • Review CDC guidance for businesses and employers.
    • Coordinate with local health officials to share COVID-19 information resources with students, staff and faculty.

    Administrators of IHE in communities where cases of COVID-19 have been detected need to take additional steps to respond in order to prevent further spread. Among others:

    • IHE should work closely with local health officials and IHE’s university system and partners in determine if, when, and for how long classes, events, and activities may be suspended, postponed, or canceled.
    • If a student, staff, or faculty member active on campus is infected with COVID-19, IHE should also collaborate with local health departments and other relevant leadership to communicate the possible COVID-19 exposure, while maintaining confidentiality as required by the Americans with Disabilities Act and the Family Education Rights and Privacy Act. Additionally, IHE should seek guidance from local health officials to determine when the student, staff, or faculty member should return to campus and what additional steps are needed to be taken.
    • If classes are suspended, IHE should take measures to ensure continuity of education and research, safe housing, and meal programs. IHE should also consider temporarily cancelling extracurricular group activities and large events and discourage students, staff, and faculty from gathering or socializing anywhere. Additionally, IHE should contemplate whether other support services on campus should be modified, scaled back, or stopped.
    • IHE should take actions to help counter stigma and promote resilience on campus, such as communicating facts about COVID-19, speaking out against negative behaviors, developing supporting plans for IHE community, and ensure continuity of mental health services.

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