Computer Support Specialist – Associate in Applied Science

Students completing this program are prepared to assume a variety of positions in a computerized office setting. The program recognizes the increasingly important role of the personal computer in modern business and is designed to assist students in developing skills in the use of personal computer applications. Depending upon the curriculum students choose, career choices may include computer support specialist, computer applications specialist, information office manager, end-user support technician, information systems associate, personal computer (PC) coordinator, or software specialist.


Program Requirements

Minimum credits 64
Minimum cumulative GPA 2.0
Minimum grade in all courses 2.0
Minimum Jackson College credits 16

GENERAL EDUCATION REQUIREMENTS

GEO 1: Write clearly, concisely and intelligibly

Take the following:

Course # Course Name Credits Prerequisites Notes
ENG 131 Writing Experience I 3 ENG 085 and ENG 091

This is an intensive writing course. Narrative and descriptive modes are stressed. Basic research strategies are introduced. An end-of-the-semester portfolio is required.

GEO 2: Speak clearly, concisely and intelligibly

Choose one of the following:

Course # Course Name Credits Prerequisites Notes
COM 231 Communication Fundamentals 3 ENG 085, ENG 091

Students will learn the basic principles of speech communication including speech development and delivery, interpersonal message, non-verbal messages, and small group dynamics. The course is designed to prepare students to be effective communicators in a diverse global society. Student speeches will be evaluated for effectiveness.

COM 240 Interpersonal Communication 3 ENG 085, ENG 091

(FORMERLY SPH 240) Students will learn to improve communication in one-on-one and small group situations. In this course, students will examine basic verbal and non-verbal elements affecting communication between individuals in family, peer group and work contexts. Specific units of discussion include intrapersonal perspective, conflict resolution, self-disclosure, message generation, intercultural messages and non-verbal communication.

GEO 3: Demonstrate computational skills and mathematical reasoning

Take the following:

Course # Course Name Credits Prerequisites Notes
MAT 131 Intermediate Algebra 4 MAT 039*

(FORMERLY MTH 131) This course emphasizes simplifying expressions, solving equations, and graphing functions, including linear, quadratic, polynomial, rational, radical, exponential and logarithmic. Problem solving and mathematical modeling are integrated throughout. Appropriate technology includes a graphing calculator. The mathematics department recommends the prerequisite not be more than two years old. If the prerequisite is more than two years old the recommendation is the course placement assessment be taken or the prerequisite be retaken to ensure the success of the student.

GEO 4: Demonstrate scientific reasoning

Choose one of the following:

Course # Course Name Credits Prerequisites Notes
BIO 110 Introductory Biology 4 ENG 085*, ENG 090* and MAT 033* or higher

Students will investigate the nature of science and critically analyze scientific data. Basic biological concepts including cancer, biostatistics, organic molecules and nutrition, biotechnology, nutrient cycles, and evolution are presented in the context of current issues. This course includes a discussion component which involves reading, critically evaluating, and discussing scientific papers: thus strong college reading and writing skills are recommended. The course is designed for non-science majors and includes a laboratory component.

CEM 131 Fundamentals of Chemistry 4 ENG 085* and MAT 033* or higher

Fills requirement for some non-science majors. Provides background for CEM 141 for those with no recent high school chemistry. Fundamental principles of chemistry such as states of matter, simple atomic and molecular structure, and the periodic classification of elements. The study of water emphasizes the properties of solutions and acid-base relations. Course includes a laboratory component.

GEL 109 Earth Science 4 ENG 085*, ENG 090* and MAT 033* or higher

This course serves as a foundation for the Earth sciences and Earth science majors. Emphasis is placed on laboratory experience and class discussions to reinforce scientific principles. Earth science case studies are covered in detail. In laboratory, the students will learn how to apply basic scientific principles through active learning and application. This course has a laboratory component.

NSC 131 Contemporary Science 4 ENG 090* and MAT 020* or higher

An interdisciplinary course that introduces the nature of science as a process. Particular topics from biology, chemistry, physics, geology and astronomy covered with an emphasis on critical thinking and evaluating evidence to examine competing theories. This course is ideal as a first science course for students whose science background is minimal, who are anxious about science, or who have not had a science course for several years. Course includes a laboratory component.

PHY 131 Conceptual Physics 4 ENG 085* and MAT 020* or higher

Become familiar with basic concepts used in physics to describe and explain various physical phenomena. The course covers the following topics: kinematics (the description of motion); mechanics (the study of force, momentum and energy); the behavior of solids, liquids and gases; temperature and heat; waves and sound; electricity and magnetism; and optics. The course is designed to familiarize the student with the basics of physics using a minimum of mathematics. Course includes a laboratory component.

GEO 5: Understand human behavior and social systems, and the principles which govern them

Choose one of the following:

Course # Course Name Credits Prerequisites Notes
PSY 140 Introduction to Psychology 4 ENG 085* and ENG 090*

Overview of the field of psychology, including learning, development, emotion, motivation, personality, abnormal behavior and psychotherapy.

GEO 6: Understand aesthetic experience and artistic creativity

Choose one of the following:

Course # Course Name Credits Prerequisites Notes
HUM 131 Cultural Connections 3 ENG 085 and ENG 091

This interdisciplinary course examines contemporary issues, their human and technological components, and their historical precedents through art, music, literature and philosophy.

MUS 131 Understanding Music 3 ENG 085*

Lecture and directed listening on the elements, forms and historic chronology of Western music.

GEO 7: Understand and respect the diversity and interdependence of the world’s peoples and cultures

Choose one of the following:

Course # Course Name Credits Prerequisites Notes
ANT 131 Cultural Anthropology 3 ENG 085*

Cultural anthropology is a one semester introductory course. The course focuses on the thesis that every society is based on an integrated culture, which satisfies human needs and facilitates survival. The course also explores the ways in which our own culture fits into the broad range of human possibilities.

COM 250 Intercultural Communication 3 ENG 085* and ENG 090*

(Students cannot receive credit for both COM 250 and COM 350) This course will explore how diverse cultural orientations influence the way we perceive and interact with an increasingly culturally diverse world. We will discuss the causes of intercultural conflicts in different communication settings (interpersonal, small group, school, workplace and global) and how to manage them effectively.

HIS 211 Minority Groups in America 3 ENG 085* and ENG 090*

Sociology of dominant-minority relations in contemporary American society. Attention to specific ethnic, religious, and racial minorities in terms of prejudice and discrimination.

PLS 262 International Relations 3 ENG 085* and ENG 090*

Survey contemporary world affairs and examine the nation-state system, the struggle for power, and factors creating harmony and hostility among states.

RELATED REQUIREMENTS

Take the following:

Course # Course Name Credits Prerequisites Notes
BUA 130 Customer Service 3 CIS 095, ENG 085, ENG 091

In the face of change, an uncertain economy, and intensive competition, the student will learn how to create an unexpected, highly evolving experience, to create customer loyalty and compelling word of mouth customers. The core element of service quality will be applied to both people-centered and technology-centered businesses, industries and organizations. The ultimate goal of this course is to help improve students’ abilities to communicate effectively with internal and external customers.

CORE REQUIREMENTS

Take the following:

Course # Course Name Credits Prerequisites Notes
CIS 119 Microsoft® PowerPoint® – Windows® 2 ENG 085* and ENG 090*

Students will learn how to create electronic presentations using design templates, slide layouts, the outline tab, clip art, from other programs such as Microsoft® Word® and how to enhance slideshows with visual elements in presentation formats. Student will also learn how to create presentations for the web, self-running presentations, presentations containing interactive documents and how to collaborate work groups. Keyboarding skills are essential.

CIS 120 Microsoft® Word® Comprehensive – Windows® 3 ENG 085* and ENG 090*

Produce, store and revise letters, memos, tables and reports using Microsoft® Word®. Headers, footers, mail merge, document assembly, grammar and spell checker, thesaurus, and outlining are covered. Keyboarding skills are essential.

CIS 121 Microsoft® Excel® Comprehensive – Windows® 3 ENG 085,* ENG 090* and MAT 020* or higher

Learn Excel® components: charts, creating workbooks, using drawing tools, formatting and auditing worksheets, functions, Internet and intranet documents, modifying and printing workbooks, ranges, database queries, importing and exporting data, macros, working with multiple workbooks, working with existing and creating new templates, and advanced workgroup functions. Keyboarding skills are essential.

CIS 122 Microsoft® Access® Comprehensive – Windows® 3 ENG 085,* ENG 090* and MAT 020* or higher

Planning, creating and displaying databases, sorting and report preparation, data entry screens, data validation and selection, and multiple file operations. Keyboarding skills are essential.

CIS 143 HTML 2

Create web pages using HTML. Students will learn techniques and strategies to build and promote successful web pages. Features such as columns, frames, image maps and META tags will be covered in this course.

CIS 158 Programming Logic 3 CIS 095*

Students explore the development of the logic and theory for writing business programs that control the operation of a computer. Course covers the development of both structured design and object-oriented design. Topics include control structures, arrays, data validation, testing and debugging.

CIS 174 PC Repair/A+ Hardware Component 3

Course covers basic computer theory, logic, technological evolution, fundamental PC components, I/O peripheral identification, implementation, functionality, and printer fundamentals/types/diagnostics/troubleshooting/basic repair.

CIS 175 PC Repair/A+ Software Component 3 CIS 174

Students gain familiarization with basic DOS functionality and manipulation for diagnostics, troubleshooting and repair with Windows® O/S. Installation, configuration, troubleshooting, diagnostics, upgrade familiarity with necessary Microsoft® product for A+ certification.

CIS 201 Advanced Information Technologies 3 ENG 085*, ENG 090* and CIS 101*

(SAME AS ECM 201) This course enhances electronic communication skills and computer concepts essential to using current advanced information technologies. Topics include web collaboration, web conferencing, web 2.0 applications, social media, mobile computing, file conversions and cross-platform compatibility.

CIS 245 Internship/Externship 3 Instructor Permission Required.

This course will provide comprehensive work experience to assist students in the development of essential skills to be successful in a chosen career. The position must be obtained by the student and approved by the department before registration is permitted.

CNS 101 Network Fundamentals/Network+ 4

This course introduces students to fundamental networking concepts and technologies. It is the first of four courses that help prepare students for the Cisco CCNA certification exam. The course materials will assist in developing the skills necessary to plan and implement small networks across a range of applications. It also helps prepare the student for the CompTIA Network+ certification exam.

CNS 121 Microsoft® Networking Client I 3

This course will help students gain the knowledge and skills required to configure Windows® Vista® for optimal performance on the desktop. This course focuses on installing the client software, migrating from previous versions of the Microsoft® Windows® client, and configuring systems settings, security features, network connectivity, communications and media applications, and mobile devices.

CNS 131 Linux Administration I 3

This course introduces Linux to experienced computer users and to those with a basic knowledge of computers. Students will install and configure a distribution of Linux. They will learn to use a command line shell and a GUI to manage the file system, create user and group accounts, and manage file permissions. This course will cover how to set up a Linux system on a TCP/IP network, bash shell concepts, printing and installing programs Linux.

Sample Course Map

The following is a sample course map for informational purposes and will not suit every student’s situation. A detailed, individualized course map will be created when a student meets with their Student Success Navigator.

SEMESTER 1

Course # Course Name Credits Prerequisites Notes
CIS 120 Microsoft® Word® Comprehensive – Windows® 3 ENG 085* and ENG 090*

Produce, store and revise letters, memos, tables and reports using Microsoft® Word®. Headers, footers, mail merge, document assembly, grammar and spell checker, thesaurus, and outlining are covered. Keyboarding skills are essential.

CIS 121 Microsoft® Excel® Comprehensive – Windows® 3 ENG 085,* ENG 090* and MAT 020* or higher

Learn Excel® components: charts, creating workbooks, using drawing tools, formatting and auditing worksheets, functions, Internet and intranet documents, modifying and printing workbooks, ranges, database queries, importing and exporting data, macros, working with multiple workbooks, working with existing and creating new templates, and advanced workgroup functions. Keyboarding skills are essential.

CNS 101 Network Fundamentals/Network+ 4

This course introduces students to fundamental networking concepts and technologies. It is the first of four courses that help prepare students for the Cisco CCNA certification exam. The course materials will assist in developing the skills necessary to plan and implement small networks across a range of applications. It also helps prepare the student for the CompTIA Network+ certification exam.

ENG 131 Writing Experience I 3 ENG 085 and ENG 091

This is an intensive writing course. Narrative and descriptive modes are stressed. Basic research strategies are introduced. An end-of-the-semester portfolio is required.

SEM 140 Seminar in Life Pathways 3

Seminar in Life Pathways is a gateway course to Jackson College. This course is designed to help all students develop the skills, inner qualities and external behaviors needed to take charge of their academic and career success. Students will be guided through an extensive process in making career choices and selecting an academic program of study at Jackson College and beyond. With the exception of second-admit programs, SEM 140 is required of all students.

SEMESTER 2

Course # Course Name Credits Prerequisites Notes
BUA 130 Customer Service 3 CIS 095, ENG 085, ENG 091

In the face of change, an uncertain economy, and intensive competition, the student will learn how to create an unexpected, highly evolving experience, to create customer loyalty and compelling word of mouth customers. The core element of service quality will be applied to both people-centered and technology-centered businesses, industries and organizations. The ultimate goal of this course is to help improve students’ abilities to communicate effectively with internal and external customers.

CIS 119 Microsoft® PowerPoint® – Windows® 2 ENG 085* and ENG 090*

Students will learn how to create electronic presentations using design templates, slide layouts, the outline tab, clip art, from other programs such as Microsoft® Word® and how to enhance slideshows with visual elements in presentation formats. Student will also learn how to create presentations for the web, self-running presentations, presentations containing interactive documents and how to collaborate work groups. Keyboarding skills are essential.

CIS 122 Microsoft® Access® Comprehensive – Windows® 3 ENG 085,* ENG 090* and MAT 020* or higher

Planning, creating and displaying databases, sorting and report preparation, data entry screens, data validation and selection, and multiple file operations. Keyboarding skills are essential.

CIS 143 HTML 2

Create web pages using HTML. Students will learn techniques and strategies to build and promote successful web pages. Features such as columns, frames, image maps and META tags will be covered in this course.

PSY 140 Introduction to Psychology 4 ENG 085* and ENG 090*

Overview of the field of psychology, including learning, development, emotion, motivation, personality, abnormal behavior and psychotherapy.

SEMESTER 3

Course # Course Name Credits Prerequisites Notes
COM 231 Communication Fundamentals 3 ENG 085, ENG 091

Students will learn the basic principles of speech communication including speech development and delivery, interpersonal message, non-verbal messages, and small group dynamics. The course is designed to prepare students to be effective communicators in a diverse global society. Student speeches will be evaluated for effectiveness.

MAT 131 Intermediate Algebra 4 MAT 039*

(FORMERLY MTH 131) This course emphasizes simplifying expressions, solving equations, and graphing functions, including linear, quadratic, polynomial, rational, radical, exponential and logarithmic. Problem solving and mathematical modeling are integrated throughout. Appropriate technology includes a graphing calculator. The mathematics department recommends the prerequisite not be more than two years old. If the prerequisite is more than two years old the recommendation is the course placement assessment be taken or the prerequisite be retaken to ensure the success of the student.

SEMESTER 4

Course # Course Name Credits Prerequisites Notes
CIS 158 Programming Logic 3 CIS 095*

Students explore the development of the logic and theory for writing business programs that control the operation of a computer. Course covers the development of both structured design and object-oriented design. Topics include control structures, arrays, data validation, testing and debugging.

CIS 174 PC Repair/A+ Hardware Component 3

Course covers basic computer theory, logic, technological evolution, fundamental PC components, I/O peripheral identification, implementation, functionality, and printer fundamentals/types/diagnostics/troubleshooting/basic repair.

CIS 175 PC Repair/A+ Software Component 3 CIS 174

Students gain familiarization with basic DOS functionality and manipulation for diagnostics, troubleshooting and repair with Windows® O/S. Installation, configuration, troubleshooting, diagnostics, upgrade familiarity with necessary Microsoft® product for A+ certification.

CIS 201 Advanced Information Technologies 3 ENG 085*, ENG 090* and CIS 101*

(SAME AS ECM 201) This course enhances electronic communication skills and computer concepts essential to using current advanced information technologies. Topics include web collaboration, web conferencing, web 2.0 applications, social media, mobile computing, file conversions and cross-platform compatibility.

CNS 121 Microsoft® Networking Client I 3

This course will help students gain the knowledge and skills required to configure Windows® Vista® for optimal performance on the desktop. This course focuses on installing the client software, migrating from previous versions of the Microsoft® Windows® client, and configuring systems settings, security features, network connectivity, communications and media applications, and mobile devices.

SEMESTER 5

Course # Course Name Credits Prerequisites Notes
CIS 245 Internship/Externship 3 Instructor Permission Required.

This course will provide comprehensive work experience to assist students in the development of essential skills to be successful in a chosen career. The position must be obtained by the student and approved by the department before registration is permitted.

CNS 131 Linux Administration I 3

This course introduces Linux to experienced computer users and to those with a basic knowledge of computers. Students will install and configure a distribution of Linux. They will learn to use a command line shell and a GUI to manage the file system, create user and group accounts, and manage file permissions. This course will cover how to set up a Linux system on a TCP/IP network, bash shell concepts, printing and installing programs Linux.

GEL 160 Introduction to Geology 4 ENG 085* and ENG 090*

The course covers minerals, rocks, earthquakes and volcanoes. It also covers the landscapes and behaviors of continents and oceans. Diagrams, photographs, topographic maps, Internet resources and hands-on exercises are utilized to support the concepts. Course includes a laboratory component.

MUS 131 Understanding Music 3 ENG 085*

Lecture and directed listening on the elements, forms and historic chronology of Western music.

SPN 131 Elementary Spanish I 4 ENG 085, ENG 091

Introduces and develops the four skills of language learning: listening, speaking, reading and writing, with special emphasis on listening and speaking.