Computer Support Specialist – Certificate

Students completing this certificate are prepared to assume a variety of positions in a computerized office setting. The certificate contains most of the core computer classes in the Computer Support Specialist Associate Degree. Students completing this certificate may find jobs as a computer support specialist, computer applications specialist, information office manager, end-user support technician, information systems associate, personal computer (PC) coordinator, or software specialist. Students can also continue on for the associate degree or may complete this certificate to improve current job skills.

Gainful Employment

Program Requirements

Minimum credits 36
Minimum cumulative GPA 2.0
Minimum grade in all courses 2.0
Minimum Jackson College credits 15

GENERAL EDUCATION REQUIREMENTS

Take the following:

Course # Course Name Credits Prerequisites Notes
ENG 131 Writing Experience I 3 ENG 085 and ENG 091

This is an intensive writing course. Narrative and descriptive modes are stressed. Basic research strategies are introduced. An end-of-the-semester portfolio is required.

MAT 131 Intermediate Algebra 4 MAT 039*

(FORMERLY MTH 131) This course emphasizes simplifying expressions, solving equations, and graphing functions, including linear, quadratic, polynomial, rational, radical, exponential and logarithmic. Problem solving and mathematical modeling are integrated throughout. Appropriate technology includes a graphing calculator. The mathematics department recommends the prerequisite not be more than two years old. If the prerequisite is more than two years old the recommendation is the course placement assessment be taken or the prerequisite be retaken to ensure the success of the student.

CORE REQUIREMENTS

Take the following:

Course # Course Name Credits Prerequisites Notes
CIS 119 Microsoft® PowerPoint® – Windows® 2 ENG 085* and ENG 090*

Students will learn how to create electronic presentations using design templates, slide layouts, the outline tab, clip art, from other programs such as Microsoft® Word® and how to enhance slideshows with visual elements in presentation formats. Student will also learn how to create presentations for the web, self-running presentations, presentations containing interactive documents and how to collaborate work groups. Keyboarding skills are essential.

CIS 120 Microsoft® Word® Comprehensive – Windows® 3 ENG 085* and ENG 090*

Produce, store and revise letters, memos, tables and reports using Microsoft® Word®. Headers, footers, mail merge, document assembly, grammar and spell checker, thesaurus, and outlining are covered. Keyboarding skills are essential.

CIS 121 Microsoft® Excel® Comprehensive – Windows® 3 ENG 085,* ENG 090* and MAT 020* or higher

Learn Excel® components: charts, creating workbooks, using drawing tools, formatting and auditing worksheets, functions, Internet and intranet documents, modifying and printing workbooks, ranges, database queries, importing and exporting data, macros, working with multiple workbooks, working with existing and creating new templates, and advanced workgroup functions. Keyboarding skills are essential.

CIS 122 Microsoft® Access® Comprehensive – Windows® 3 ENG 085,* ENG 090* and MAT 020* or higher

Planning, creating and displaying databases, sorting and report preparation, data entry screens, data validation and selection, and multiple file operations. Keyboarding skills are essential.

CIS 143 HTML 2

Create web pages using HTML. Students will learn techniques and strategies to build and promote successful web pages. Features such as columns, frames, image maps and META tags will be covered in this course.

CIS 174 PC Repair/A+ Hardware Component 3

Course covers basic computer theory, logic, technological evolution, fundamental PC components, I/O peripheral identification, implementation, functionality, and printer fundamentals/types/diagnostics/troubleshooting/basic repair.

CIS 175 PC Repair/A+ Software Component 3 CIS 174

Students gain familiarization with basic DOS functionality and manipulation for diagnostics, troubleshooting and repair with Windows® O/S. Installation, configuration, troubleshooting, diagnostics, upgrade familiarity with necessary Microsoft® product for A+ certification.

CIS 201 Advanced Information Technologies 3 ENG 085*, ENG 090* and CIS 101*

(SAME AS ECM 201) This course enhances electronic communication skills and computer concepts essential to using current advanced information technologies. Topics include web collaboration, web conferencing, web 2.0 applications, social media, mobile computing, file conversions and cross-platform compatibility.

CNS 101 Network Fundamentals/Network+ 4

This course introduces students to fundamental networking concepts and technologies. It is the first of four courses that help prepare students for the Cisco CCNA certification exam. The course materials will assist in developing the skills necessary to plan and implement small networks across a range of applications. It also helps prepare the student for the CompTIA Network+ certification exam.

CNS 131 Linux Administration I 3

This course introduces Linux to experienced computer users and to those with a basic knowledge of computers. Students will install and configure a distribution of Linux. They will learn to use a command line shell and a GUI to manage the file system, create user and group accounts, and manage file permissions. This course will cover how to set up a Linux system on a TCP/IP network, bash shell concepts, printing and installing programs Linux.

Sample Course Map

The following is a sample course map for informational purposes and will not suit every student’s situation. A detailed, individualized course map will be created when a student meets with their Student Success Navigator.

SEMESTER 1

Course # Course Name Credits Prerequisites Notes
CIS 120 Microsoft® Word® Comprehensive – Windows® 3 ENG 085* and ENG 090*

Produce, store and revise letters, memos, tables and reports using Microsoft® Word®. Headers, footers, mail merge, document assembly, grammar and spell checker, thesaurus, and outlining are covered. Keyboarding skills are essential.

CIS 121 Microsoft® Excel® Comprehensive – Windows® 3 ENG 085,* ENG 090* and MAT 020* or higher

Learn Excel® components: charts, creating workbooks, using drawing tools, formatting and auditing worksheets, functions, Internet and intranet documents, modifying and printing workbooks, ranges, database queries, importing and exporting data, macros, working with multiple workbooks, working with existing and creating new templates, and advanced workgroup functions. Keyboarding skills are essential.

CNS 101 Network Fundamentals/Network+ 4

This course introduces students to fundamental networking concepts and technologies. It is the first of four courses that help prepare students for the Cisco CCNA certification exam. The course materials will assist in developing the skills necessary to plan and implement small networks across a range of applications. It also helps prepare the student for the CompTIA Network+ certification exam.

ENG 131 Writing Experience I 3 ENG 085 and ENG 091

This is an intensive writing course. Narrative and descriptive modes are stressed. Basic research strategies are introduced. An end-of-the-semester portfolio is required.

SEM 140 Seminar in Life Pathways 3

Seminar in Life Pathways is a gateway course to Jackson College. This course is designed to help all students develop the skills, inner qualities and external behaviors needed to take charge of their academic and career success. Students will be guided through an extensive process in making career choices and selecting an academic program of study at Jackson College and beyond. With the exception of second-admit programs, SEM 140 is required of all students.

SEMESTER 2

Course # Course Name Credits Prerequisites Notes
CIS 119 Microsoft® PowerPoint® – Windows® 2 ENG 085* and ENG 090*

Students will learn how to create electronic presentations using design templates, slide layouts, the outline tab, clip art, from other programs such as Microsoft® Word® and how to enhance slideshows with visual elements in presentation formats. Student will also learn how to create presentations for the web, self-running presentations, presentations containing interactive documents and how to collaborate work groups. Keyboarding skills are essential.

CIS 122 Microsoft® Access® Comprehensive – Windows® 3 ENG 085,* ENG 090* and MAT 020* or higher

Planning, creating and displaying databases, sorting and report preparation, data entry screens, data validation and selection, and multiple file operations. Keyboarding skills are essential.

CIS 143 HTML 2

Create web pages using HTML. Students will learn techniques and strategies to build and promote successful web pages. Features such as columns, frames, image maps and META tags will be covered in this course.

CIS 174 PC Repair/A+ Hardware Component 3

Course covers basic computer theory, logic, technological evolution, fundamental PC components, I/O peripheral identification, implementation, functionality, and printer fundamentals/types/diagnostics/troubleshooting/basic repair.

CIS 175 PC Repair/A+ Software Component 3 CIS 174

Students gain familiarization with basic DOS functionality and manipulation for diagnostics, troubleshooting and repair with Windows® O/S. Installation, configuration, troubleshooting, diagnostics, upgrade familiarity with necessary Microsoft® product for A+ certification.

CNS 131 Linux Administration I 3

This course introduces Linux to experienced computer users and to those with a basic knowledge of computers. Students will install and configure a distribution of Linux. They will learn to use a command line shell and a GUI to manage the file system, create user and group accounts, and manage file permissions. This course will cover how to set up a Linux system on a TCP/IP network, bash shell concepts, printing and installing programs Linux.

SEMESTER 3

Course # Course Name Credits Prerequisites Notes
CIS 201 Advanced Information Technologies 3 ENG 085*, ENG 090* and CIS 101*

(SAME AS ECM 201) This course enhances electronic communication skills and computer concepts essential to using current advanced information technologies. Topics include web collaboration, web conferencing, web 2.0 applications, social media, mobile computing, file conversions and cross-platform compatibility.

MAT 131 Intermediate Algebra 4 MAT 039*

(FORMERLY MTH 131) This course emphasizes simplifying expressions, solving equations, and graphing functions, including linear, quadratic, polynomial, rational, radical, exponential and logarithmic. Problem solving and mathematical modeling are integrated throughout. Appropriate technology includes a graphing calculator. The mathematics department recommends the prerequisite not be more than two years old. If the prerequisite is more than two years old the recommendation is the course placement assessment be taken or the prerequisite be retaken to ensure the success of the student.