Free Google IT Support training offered by CCE

January 24, 2019

Free training in information technology support will soon be available from Jackson College, thanks to a special grant from Google!

Jackson College’s Corporate and Continuing Education will offer a Google IT Support Professional Training, a five-course certificate, beginning in February.

With a combination of in-person and online learning in a five-course certificate, developed by Google, this innovative curriculum prepares students for an entry-level job in IT support. Through a mix of video lectures, quizzes, and hands-on labs and widgets, participants will be introduced to troubleshooting and customer service, networking, operating systems, system administration and security.

Program includes the following subject topics:

  • Technical Support Fundamentals
  • The Bits and Bytes of Computer Networking
  • Operating Systems and You: Becoming a Power User
  • System Administration and IT Infrastructure Services
  • IT Security: Defense Against the Digital Dark Arts

This certificate program is part of a special IT grant from Google, in partnership with Jobs for the Future (JFF) and Jackson College. The program will be free for a maximum of 10 participants. Each course is estimated to take between 10-15 hours per week, with the option to speed ahead to graded assessments based on prior knowledge. In addition to the online coursework, participants are required to attend one live session per month, either in-person or through video conference. Participants will have up to eight months to complete the certificate.  Participants will need regular Internet access to a computer to complete the course. Labs will be scheduled the third Wednesday of every month, starting March 20 from 6-9 p.m. Individuals interested in participating in the certificate program will be expected to provide feedback on the course and respond to the evaluation team surveys that will occur during and after completion.

An orientation meeting will be held Feb. 22 from 6-9 p.m. To register, call Bonnie Minier at 517.796.8610.