Facilities Service Center

Welcome to the Facilities Service Center at Jackson College

The Facilities Service Center is the communication center responsible for gathering accurate information on work requests for repairs, custodial needs, event services, and vehicle requests.

Work requests are processed through our online work request system, SchoolDude.  To facilitate quick response and service make sure your information is accurate and detailed.  Facilities personnel strive to quickly respond to all work requests and our work request system is monitored on a daily basis to make sure the appropriate staff are assigned and notified.

Customer satisfaction is our top priority as we work to meet campus needs and improvements.  If you have any questions or concerns regarding the status of your work order please contact our Facilities Service Center at JCFacilitiesServiceCenter@jccmi.edu.

The Facilities Service Center is committed to providing a safe, comfortable, clean, functional, and sustainable environment for the campus community.

We look forward to assisting you!

Morgan Phillips
Facilities Coordinator

Office Information

Location:  Campus Service Building
Hours:  Monday – Friday
7:00 A.M. – 3:30 P.M.

Central Campus Map

Routine Repairs

Routine Repairs can be submitted through the Facilities work request system.
Examples of routine work requests are:

  • Light replacement
  • Empty soap and/or paper towel dispenser
  • Broken door or lock
  • Cabinet/file key replacements
  • Broken furniture
  • Broken blinds
  • Rodents or pests
  • Picture hanging
  • Continuously running toilet

Submit a Work Request

Important Reminder:  Work requests are sorted by priority.  Urgent requests are handled the same day they are reported.  Routine request may take several days or weeks and are prioritized on degree of urgency.

If you have any questions or concerns regarding the status of your work order please contact our Facilities Service Center at JCFacilitiesServiceCenter@jccmi.edu.

What do I do if I have submitted a work request and I need to make a change to it?
E-mail the Facilities Service Center at JCFacilitiesServiceCenter@jccmi.edu with the work order ID (WOID) number and the change needed.  Please do not submit another work request for the change.

Urgent Repairs

Urgent repairs are identified as anything that requires immediate attention to avoid serious injury or damage.  Urgent repairs include:

  • Broken water or gas pipes
  • Power failure
  • Water backing up from a drain
  • Potential fire or shock hazard
  • Heating problems which could result in a freezing situation
  • Conditions that could cause slip and fall accidents

For urgent repairs please call Facilities at 517.796.8681

If there is an imminent threat to life or property please call Security at

517.796.8620 or 911

Vehicle Request

Jackson College owns and maintains a fleet of vehicles.  The college is committed to protecting both the vehicles and the employees who use them.  All college owned vehicles with the exception of the President’s car, Security, and Athletic vehicles are assigned to the facilities department.

View the Facilities College Vehicle Use Policy

Requesting a college vehicle can be done through the Facilities work request system.  Requests should be made at least 72 hours in advance to insure availability.  The request must include the following information:

  1. Name of the authorized driver
  2. Date and time of pick-up and return
  3. Jackson College phone number
  4. Type of vehicle needed (i.e. truck, van, car)
  5. Purpose of vehicle use
  6. User Tip: select Transportation in the “Select Craft” drop down box in the work request form

The Facilities department will notify requesting party of availability via e-mail.

Request College Vehicle

Vehicle Pick-up & Return

Jackson College vehicles can be picked up in front of the Campus Services Building immediately before departure for a trip and should be returned to the Campus Services Building immediately upon return.  Vehicle pickup and return must be followed closely to insure that each vehicle will be available for the next scheduled user.

Vehicles will be clean and have a full tank of gas when picked up.  Any additional gas purchases are the responsibility of the authorized driver.  College gas cards are not available.


Cancellations are required at least 24 hours in advance.

Event Request

The Jackson College Facilities staff want to ensure that your event is enjoyable, productive, and safe.  The Facilities department is responsible for setup and breakdown of the chairs, tables, etc. for events.

Facilities Event Support Services

Please contact our Facilities Service Center at JCFacilitiesServiceCenter@jccmi.edu for event support services.  Two weeks notice prior to an event is preferred The following are some of the services and items available for your special event on a first-come, first-serve basis:

  • 10×10 Tent
  • 12×12 Tent
  • 20×30 Tent

  • 6ft Banquet Tables
  • 8ft  Banquet Tables
  • Grill

  • Chairs
  • Trash Bins
  • Extension Cords

  • Limo Golf Cart
  • Custodial Services
  • Setup & Breakdown

The Facilities Department does not have free standing tents or round banquet tables available for use.  They may be rented upon request and the cost allocated to the requesting department.

Other Event Support Services

Audio/Visual Equipment – To arrange for audio/visual equipment and operators please contact the JC Solution Center at JCSolutionCenter@jccmi.edu.

Security – The time or size of your event may require that you notify JC Security.  If you need to arrange for JC Security to provide support at your event please contact Jeff Whipple at WhippleJefferyS@jccmi.edu.

Food Service – Continental Catering can assist with food service needs.  To speak with one of their culinary professionals call 517.879.0443 or e-mail JCFoodService@jccmi.edu.  To view more information please visit the food service web page.

Banners/Posters/Signage – To arrange for signage or advertising needs please contact the JC Marketing Department at 517.796.8416 or visit the marketing web page.

Not Sure Where to Start?

Contact Sandra or Ellen to help plan or schedule your next event.

Sandra Phelan    
Special Events &
Community Relations Coordinator
517.787.0800 ext. 8172

Ellen Young
Scheduling Coordinator