Facilities Service Center

Jackson College Facilities Service Center 

Welcome to the JC Facilities Service Center, the hub of communication dedicated to efficiently addressing a variety of campus needs.  From repairs and custodial services to event arrangements, we’re here to ensure seamless operations across the campus.

To streamline your experience, all work requests are managed through our online system, Asset Essentials.  Please provide accurate and thorough information to enable us to respond promptly and effectively.  Our team diligently monitors the system daily to promptly assign tasks and notify the relevant staff.

Our ultimate goal is your satisfaction.  If you have any inquiries or concerns about the status of your request, feel free to reach out to us, .

The Facilities Service Center is steadfast in its commitment to fostering a safe, comfortable, clean, functional, and sustainable campus environment.

Thank you for choosing us to assist you—we’re eager to serve!

Morgan Phillips
Facilities Coordinator

Routine Repairs

Efficiently address routine repairs by utilizing our work request system.  Examples of routine requests include:

  • Light replacement
  • Refilling soap and/or paper towel dispensers
  • Repairing broken doors or locks
  • Replacing cabinet or file keys
  • Fixing broken furniture or blinds
  • Managing rodents or pests
  • Hanging pictures
  • Resolving continuously running toilets

Submit a Work Request

A gentle reminder: Work requests are prioritized based on urgency. Urgent matters are attended to on the same day they are reported, while routine requests may take several days or weeks to address, depending on urgency.

If you have any inquiries or concerns regarding the status of your work order, .

Need to modify a submitted work request?  Simply email facilities with the work order ID (WOID) number and the required changes.  Please refrain from submitting another work request for alterations.

Urgent Repairs

Urgent repairs encompass situations demanding immediate attention to prevent severe injury or property damage. These include:

  • Broken water or gas pipes
  • Power failures
  • Water backing up from drains
  • Potential fire or shock hazards
  • Heating issues leading to freezing risks
  • Conditions conducive to slip and fall accidents

For urgent repairs, promptly contact Facilities at 517.796.8681.

In cases of imminent threat to life or property, please dial Security at 517.796.8620 or 911.

Your safety is our top priority.

Event Request

The Jackson College Facilities staff want to ensure that your event is enjoyable, productive, and safe.  The Facilities department is responsible for setup and breakdown of the chairs, tables, etc. for events.

Not Sure Where to Start?

Contact Sandra Phelan or Kimberly Seaburg to help plan or schedule your next event.

Sandra Phelan    
Operations Coordinator

517.787.0800 ext. 8172

Kimberly Seaburg
Scheduling Coordinator


Facilities Event Support Services

For seamless event support services, kindly reach out to us at JCFacilitiesServiceCenter@jccmi.edu. We appreciate receiving your request at least two weeks in advance. Below are some of the services and items we offer for your special event, subject to availability on a first-come, first-served basis:

  • 10×10 Tent
  • 12×12 Tent
  • 20×30 Tent

  • 6ft Banquet Tables
  • 8ft  Banquet Tables
  • Grill

  • Chairs
  • Trash Bins
  • Extension Cords

  • Limo Golf Cart
  • Custodial Services
  • Setup & Breakdown

BW Community Rooms – Standard Setups

Other Event Support Services


AuPicture of JC Solution Center student employeesdio/Visual Equipment

For audio/visual equipment and operator arrangements, please email the Solution Center at JCSolutionCenter@jccmi.edu.



SecuJC Safety and Security Logority

Depending on the scale or timing of your event, it may be necessary to inform JC Security. To coordinate security support for your event, please reach out to 517.796.8620 to make necessary arrangements.  Your safety and security are our priority.

Food Service – Memorable Events Catering

For your food service requirements, Memorable Events is at your service.  To consult with one of our culinary professionals, please dial 517.796.8407.  For additional details, visit our food service web page.  They look forward to making your event deliciously memorable!

JC Logo Final - ColorBanners/Posters/Signage

For your signage or advertising requirements, please get in touch with the JC Marketing Department at 517.796.8416 or visit the marketing web page.

Jackson College Snow & Ice Removal

Central Campus in winter

Snow Removal Plan

We’ve developed a comprehensive snow removal plan, updated annually, which designates two snow removal crews working in staggered shifts. This plan ensures ample staff are scheduled to operate equipment and maintain adequate manpower reserves, guaranteeing a clean campus even during prolonged snow events

What type of product is used in the winter for snow and ice removal?

The Facilities Department uses a new de-icing agent, Liquid Snow Shovel, on Central Campus sidewalks in the winter.  Liquid Snow Shovel is sprayed on sidewalks prior to each snowfall.  Liquid Snow Shovel reduces the time spent removing snow, keeps granular salt off the building floors and carpets, and is eco-friendly.

Winter Safety

The Facilities Department prioritizes the safety of everyone on campus during the winter season. Here are additional precautions you can take to ensure your safety:

Exiting Your Vehicle:

  1. Maintain three points of contact while stepping out of your vehicle.
  2. Use your vehicle for support when possible.
  3. Exit the vehicle before retrieving any items.jackson college central mall in winter


  1. Plan your walking routes and stick to cleared and treated surfaces whenever possible.
  2. Wear appropriate footwear and walk cautiously.
  3. Use handrails when available, especially in slippery conditions.
  4. Minimize distractions like talking on cell phones or carrying heavy loads.
  5. Wear gloves to keep hands warm and available for better balance.

Entering a Building:

  1. Watch out for melted snow or ice, as melted ice may refreeze overnight, creating slippery spots.
  2. Wipe your shoes on mats to prevent tracking snow and ice indoors.