Facilities Service Center
Welcome to the Facilities Service Center at Jackson College
The Facilities Service Center is the communication center responsible for gathering accurate information on work requests for repairs, custodial needs, event services, and vehicle requests.
Work requests are processed through our online work request system, SchoolDude. To facilitate quick response and service make sure your information is accurate and detailed. Facilities personnel strive to quickly respond to all work requests and our work request system is monitored on a daily basis to make sure the appropriate staff are assigned and notified.
Customer satisfaction is our top priority as we work to meet campus needs and improvements. If you have any questions or concerns regarding the status of your work order please e-mail facilities .
The Facilities Service Center is committed to providing a safe, comfortable, clean, functional, and sustainable environment for the campus community.
We look forward to assisting you!
Location: Campus Service Building
Hours: Monday – Friday
7:00 A.M. – 3:30 P.M.
Routine Repairs can be submitted through the Facilities work request system.
Examples of routine work requests are:
- Light replacement
- Empty soap and/or paper towel dispenser
- Broken door or lock
- Cabinet/file key replacements
- Broken furniture
- Broken blinds
- Rodents or pests
- Picture hanging
- Continuously running toilet
Important Reminder: Work requests are sorted by priority. Urgent requests are handled the same day they are reported. Routine request may take several days or weeks and are prioritized on degree of urgency.
If you have any questions or concerns regarding the status of your work order please e-mail facilities .
What do I do if I have submitted a work request and I need to make a change to it?
E-mail facilities with the work order ID (WOID) number and the change needed. Please do not submit another work request for the change.
Urgent repairs are identified as anything that requires immediate attention to avoid serious injury or damage. Urgent repairs include:
- Broken water or gas pipes
- Power failure
- Water backing up from a drain
- Potential fire or shock hazard
- Heating problems which could result in a freezing situation
- Conditions that could cause slip and fall accidents
For urgent repairs please call Facilities at 517.796.8681
If there is an imminent threat to life or property please call Security at
517.796.8620 or 911
Jackson College owns and maintains a fleet of vehicles. JC is committed to protecting both the vehicles and the employees who use them. All college owned vehicles with the exception of the President’s car, Security, and Athletic vehicles are assigned to the Facilities Department. The Facilities Department has limited vehicles for college staff to request; currently two Ford Focuses are available.
Requesting a college vehicle can be done through the Facilities work request system. Requests should be made at least 72 hours in advance to insure availability. The request must include the following information:
- Name of the designated driver; please indicate if this is the first time the designated driver is using a college vehicle
- Date and time of pick-up and return
- Destination of trip and/or purpose of vehicle use
- User Tip: select Vehicle Usage Request in the “Location” drop down box in the work request form
The Facilities department will notify requesting party of availability via e-mail.
Vehicle Pick-up & Return
Jackson College vehicles can be picked up in front of the Campus Services Building immediately before departure for a trip and should be returned to the Campus Services Building immediately upon return. Vehicle pickup and return must be followed closely to insure that each vehicle will be available for the next scheduled user.
Vehicles will be clean and have a full tank of gas when picked up. Any additional gas purchases are the responsibility of the authorized driver. College gas cards are not available.
Cancellations are required at least 24 hours in advance.
The Jackson College Facilities staff want to ensure that your event is enjoyable, productive, and safe. The Facilities department is responsible for setup and breakdown of the chairs, tables, etc. for events.
Not Sure Where to Start?
Contact Sandra Phelan or Kimberly Seaburg to help plan or schedule your next event.
Contact Sandra Phelan
517.787.0800 ext. 8172
Contact Kimberly Seaburg
Facilities Event Support Services
Please e-mail JCFacilitiesServiceCenter@jccmi.edu for event support services. Two weeks notice prior to an event is preferred. The following are some of the services and items available for your special event on a first-come, first-serve basis:
- 10×10 Tent
- 12×12 Tent
- 20×30 Tent
- 6ft Banquet Tables
- 8ft Banquet Tables
- Trash Bins
- Extension Cords
- Limo Golf Cart
- Custodial Services
- Setup & Breakdown
BW Community Rooms – Standard Setups
Other Event Support Services
To arrange for audio/visual equipment and operators please e-mail the Solution Center at JCSolutionCenter@jccmi.edu.
The time or size of your event may require that you notify JC Security. If you need to arrange for JC Security to provide support at your event please call 517.796.8620 (ext.8620) or the Security Site cell phone 517.740.7986 to make arrangements.
Food Service – Memorable Events Catering
Memorable Events can assist with food service needs. To speak with one of their culinary professionals call 517.796.8407. To view more information please visit the food service web page.
To arrange for signage or advertising needs please contact the JC Marketing Department at 517.796.8416 or visit the marketing web page.
Jackson College Snow & Ice Removal
Snow Removal Plan
A snow removal plan has been developed and is updated annually to identify two snow removal crews that will work in overlapping shifts. The intent of the plan is to assure sufficient staff are scheduled to operate the equipment and to assure adequate reserves of man-power to keep campus clean during an all-day snow event.
What type of product is used in the winter for snow and ice removal?
The Facilities Department uses a new de-icing agent, Liquid Snow Shovel, on Central Campus sidewalks in the winter. Liquid Snow Shovel is sprayed on sidewalks prior to each snowfall. Liquid Snow Shovel reduces the time spent removing snow, keeps granular salt off the building floors and carpets, and is eco-friendly.
The Facilities Department is committed to creating a safe winter environment for everyone on campus. Here are additional steps that you can take to keep safe this winter.
When exiting your vehicle:
- Maintain three points of contact when stepping out of a vehicle.
- Use the vehicle for support.
- Exit the vehicle before retrieving any items.
- Plan your walking routes and try to only walk on cleared and treated surfaces.
- Wear appropriate footwear and take steps slowly.
- When applicable use hand rails, especially when slippery conditions are present.
- Try to avoid talking on cell phones and carrying heavy or awkward loads.
- Be sure to wear gloves not only to stay warm, but to keep hands available for better balancing.
When entering a building:
- Watch for melted snow or ice. Melted ice may refreeze over night and cause sporadic locations of slippery areas.
- Wipe your shoes on mats.