Contact Veteran Services

Walker Hall, Room 235
2111 Emmons Road
Jackson, MI 49201

Phone: 517.990.1333


Monica Bouman has worked in higher education for over 17 years and currently serves as the Director of the Center for Student Success at Jackson College. She holds an Associate’s degree from Jackson College, a Bachelor of Business Administration from Siena Heights University and a Master of Arts in Organizational Management from Spring Arbor University. Monica is an active member of the MI-AHEAD (Michigan Association on Higher Education and Disability) and also serves as the College’s disability and inclusion officer. In her spare time, Monica enjoys spending time with family and friends, sand volleyball, golf, and staying actively engaged in supporting the ongoing transformation of downtown Jackson where she currently resides.

Randall Locke is the Veteran Resource Representative at Jackson College. He also serves as the Student Success Navigator (academic advising) for the Jackson College military-connected student population. Randall has more than 11 years of higher education experience working directly with military and veteran students and their families. He earned his Bachelor of Science degree in Education from Miami University followed by a career in the United States Marine Corps. He subsequently added his Master’s Degree in Business Administration (MBA) from the University of Phoenix and a Master of Arts in Psychology, specializing in Military Psychology from Adler University. Randall is an active member of Veterans Community Action Team 9 (VCAT9), a state of Michigan veterans’ resource initiative and the Michigan Academic Advising Association (MIACADA). He represents Jackson College as a voting member of the Consortium of Michigan Veteran Educators (CMVE), promoting best practices for Michigan institutions of higher education with respect to the veteran population. Randall’s focus centers on promoting the advancement of military-connected students and the efficient, effective use of available benefits.