Voice of the Customer

Survey’s and Focus Groups

Fall 2025 Surveys

  • Jets Store Survey – Your store, your say! – Students Hours and Snacks
  • Jetting Into the Semester First Time at JC Student Survey
  • How did the first seven-week semester go?

Student Satisfaction and Engagement Survey (SENSE)

The Survey of Entering Student Engagement (SENSE) is a national survey effort that assists community and technical colleges focus on the “front door” of the college experience. It collects and analyzes data about institutional practices and student behaviors in the earliest weeks of college. These data help colleges understand students’ critical early experiences and improve institutional practices that affect student success in the first college year. The SENSE survey is administered during the fourth and fifth weeks of the fall academic term to students in courses randomly selected from those most likely to enroll entering students. The data collected can be used to improve course completion rates and the rate at which students persist beyond the first term of enrollment.


Community College Survey of Student Engagement (CCSSE)

The Community College Survey of Student Engagement (CCSSE) is a survey designed to gather data on student engagement in community colleges. It assesses institutional practices and student behaviors that are correlated with student learning and retention. The survey serves three main purposes: benchmarking educational practice and performance, diagnosing areas for improvement, and monitoring institutional effectiveness over time. It is administered to students during the spring academic term and provides valuable insights for community college administrators and instructors.