Student Complaints and Appeals

Students may dispute classroom-related matters (i.e., grades) within four weeks of the semester following the class end date. The student must have a formal meeting with their instructor to address the concern, as stated in the academic complaint process. If a resolution cannot be reached, the student may submit an appeal to the student resolution advocate using the academic appeal form.

Distance Education Complaints

Complaints concerning JC’s distance education activities regulated by Michigan’s Higher Education Authorization and Distance Education Reciprocal Exchange Act (2015 PA 45) may be directed to the Department of Licensing and Regulatory Affairs, Corporations, Securities & Commercial Licensing Bureau, P.O. Box 30018, Lansing, MI 48909.

Jackson College follows federal, state, lender, and third-party payer regulations for financial aid eligibility and amounts. In cases where professional judgment applies, students may submit a financial aid appeal to the Student Resolution Advocate before the semester’s midpoint.

Students have one semester to dispute registration transactions, transfer evaluations, residency charges, and other student record matters. They must first seek a resolution with the registrar; if unresolved, they may appeal to the Student Resolution Advocate using the non-academic appeal form.

Disputes regarding bills and contracts must first be addressed with the College business office one semester following the charge in question. If a resolution cannot e reached, the student may submit an appeal to the student resolution advocate using the non-academic appeal form.

Disputes regarding housing must first be addressed with the Director of Housing one semester following the charge in question. If a resolution cannot be reached, the student may submit an appeal to the student resolution advocate using the non-academic appeal form.