Student Resolution Advocate FAQ

Financial Aid Appeals are generally for extenuating circumstances regarding loss of financial aid due to not making satisfactory academic progress (SAP). SAP is determined by grade point average (GPA), completion rate, or credit limit.  Although rare there is a possibility that you can appeal the amount of loan that you receive, however, that cannot exceed the federal allowable limit.

Non-Academic Appeals are generally for extenuating circumstances regarding billing and balances, registration issues and withdrawal with exception.

Academic Complaint Appeals are generally for grade related issues in a course. Before an academic complaint can be processed the student must first have a meeting with the instructor to discuss their grade issue.

For financial aid and Non-Academic appeals this depends on your extenuating circumstance is applicable to your appeal (i.e., providing a doctor’s note if the reason for your appeal is a medical circumstance). Typically to make a change there needs to be documentation relevant to the situation with specific date(s) and an explanation of how it affected your class(es). The forms outline the criteria for appeal and the documentation required.

To prepare for an academic appeal you must first meet with the instructor to discuss your grade issue.  If there is no resolution you can fill out the complaint form.  Make sure to include specific dates and any written communication and documentation that you have. It is also important that you clearly explain what outcome you are seeking (i.e. I want my 3^rd quiz regraded).

Completed appeals take 10-15 business days from the time they are received for processing.  A business day is defined as a day in which Jackson College is open.

The outcome of your appeal will be sent to your JC email account.

The Student Resolution Advocate is not involved in sexual harassment and discrimination complaints. To file a formal complaint you must complete the Discrimination and Harassment Complaint Form and submit that form to Human Resources.

Since every appeal is unique it would depend on the individual. You are encouraged to reach out to the Student Resolution Advocate if you are unsure of next steps available to you.